Maiya Urbanski
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple tasks simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Kohls Department Store
08.2021 - 05.2024
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Bachelor of Science in Nursing (In Progress) - Nursing
The College of St. Scholastica
Duluth MN05.2027
High School Diploma -
Forest Lake Area High School,
Forest Lake, MN06.2023
Skills
- Excellent people skills
- Time Management
- Problem-solving Skills
- Multi-tasking strength
- Listening and Communication
- Teamwork and Collaboration
Certification
Certified Nursing Assistant (2022 - Present)
Certified Emergency Medical Responder ( 2021- Present)
Timeline
Sales Associate
Kohls Department Store
08.2021 - 05.2024
Bachelor of Science in Nursing (In Progress) - Nursing
The College of St. Scholastica
High School Diploma -
Forest Lake Area High School,