Mai Yer Vang
Cottage Grove,WI
Summary
Results-driven professional with a strong focus on quality assurance and regulatory compliance. Known for exceptional time management skills and a commitment to accuracy, contributing to enhanced service reliability and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Sample Coordinator
Thermo Fisher
Middleton, Wisconsin
02.2025 - Current
- Implemented quality control measures ensuring sample integrity and regulatory compliance.
- Monitored regulatory compliance in laboratory operations, ensuring adherence to industry standards.
- Identified and implemented operational process improvements, contributing to enhanced workflow efficiency.
- Managed inventory of biological materials while maintaining accurate documentation for regulatory purposes.
Online Personal Shopper
Walmart
Sun Prairie, Wisconsin
01.2024 - 02.2025
- Managed customer orders on Walmart's online platform, ensuring timely fulfillment and enhancing overall service reliability.
- Guided customers in navigating website and placing orders, improving shopping experience and increasing customer engagement.
- Addressed customer inquiries about order status and delivery options, leading to heightened customer satisfaction and loyalty.
- Satisfied customers with quick, accurate service under tight deadlines.
- Trained new team members on shopping platform features and best practices.
- Handled grocery bagging with care to maintain product integrity and freshness.
Personal Care Worker
Eternity Home Care
Madison, Wisconsin
10.2019 - 09.2023
- Provided tailored assistance to clients in daily activities, enhancing their quality of life.
- Repositioned bedbound patients to prevent bedsores and improve overall comfort.
- Reported abnormalities or changes in patients' health status to case manager to ensure timely interventions.
- Recorded residents' mental status and daily patterns in medical records to facilitate effective care planning.
- Worked closely with medical staff to assess and discuss client’s condition.
Production Lab Technician
Genus ABS Global
05.2022 - 08.2023
- Processed and prioritized patient specimens, documenting results to enable timely diagnosis.
- Diagnosed lab equipment issues, ensuring optimal functionality and uninterrupted workflow.
- Organized workflow and prioritized tasks to meet production targets.
- Tracked specimens by initialing, dating, and noting collection times to maintain accurate records.
- Logged patient information and recorded results into the system.
Associate Cashier
JCPenney
Madison, Wisconsin
11.2021 - 01.2023
- Facilitated customer purchases, item location, and reward program enrollment, enhancing overall shopping experience.
- Answered questions about store policies and addressed customer concerns.
- Partnered with shift manager to resolve customer issues, improving service quality and satisfaction.
- Trained new team members on POS operations and customer service techniques, supporting achievement of sales goals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Education
High School Diploma -
Rio High School
Rio, WI06-2021
Some College (No Degree) - Liberal Arts and Sciences
Madison Area Technical College
Madison, WISkills
- Sample tracking
- Lab procedures
- Quality assurance
- Labeling accuracy
- Storage management
- Computer proficiency
- Attention to detail
- Time Management
- Organizational skills
- Adaptability
- Team Collaboration
- Client Requirements
- Patient Care
- Reading Comprehension
Timeline
Sample Coordinator
Thermo Fisher
02.2025 - Current
Online Personal Shopper
Walmart
01.2024 - 02.2025
Production Lab Technician
Genus ABS Global
05.2022 - 08.2023
Associate Cashier
JCPenney
11.2021 - 01.2023
Personal Care Worker
Eternity Home Care
10.2019 - 09.2023
High School Diploma -
Rio High School
Some College (No Degree) - Liberal Arts and Sciences
Madison Area Technical College