Maiyiomi Rivera
Edmond
Summary
Accomplished Store Manager with a proven track record at 7-11, enhancing operational efficiency and customer satisfaction. Expert in promotional planning and staff management, I've significantly boosted sales and team performance. Skilled in operational budgeting and fostering a positive work environment, my leadership has consistently driven business growth.
Overview
18
18
years of professional experience
Work History
Store Manager
7-11
01.2022 - 02.2025
- Approved regular payroll submissions for employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Rotated merchandise and displays to feature new products and promotions.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Collections Account Manager
Midland Mortgage
09.2015 - 11.2019
- Identified opportunities to cross-sell and upsell loan products to customers.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Developed and maintained relationships with customers, lenders and other third parties.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Proactively identified solutions for customers experiencing credit issues.
Store Manager
Circle K
11.2009 - 07.2015
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
General Manager
Intown Suites
08.2007 - 11.2009
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Education
High School Diploma -
Isidro A Sanchez
Luquillo, Puerto Rico05-2005
Skills
- Operational budgeting
- Store operations oversight
- Promotional planning
- Personnel development
- Friendly and positive
- Staff management
- Employee scheduling
- Database management
- Sales expertise
- Multitasking and organization
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
7-11
01.2022 - 02.2025
Collections Account Manager
Midland Mortgage
09.2015 - 11.2019
Store Manager
Circle K
11.2009 - 07.2015
General Manager
Intown Suites
08.2007 - 11.2009
High School Diploma -
Isidro A Sanchez
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