Maiyuli Alvarez
Orlando,Florida
Summary
Dedicated Customer Service in the dental field, providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Dental Assistant
Ocala Dental Harmony
Ocala, FL
03.2023 - Current
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
- Recognized by management for providing exceptional customer service.
Dental Receptionist/Administrative Assistant
Ideal Dental Care
Clermont, FL
03.2021 - 02.2023
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Scheduled and confirmed patient appointments and consultations.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Verified, updated and entered patient information into system.
- Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
Dental Assistant/Receptionist
Smile Crafters
Clermont, FL
01.2020 - 02.2021
- Assisted dentist during examinations by retracting patient's cheeks and tongue.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Updated patient records with new data and treatment information.
- Explained dental services and payment plans to help patients make informed decisions.
- Kept accurate records of dental treatments provided for each patient's visit.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Answered 100 calls per shift to assist with customer questions and concerns.
Dental Receptionist
Elite Dental
Orlando, FL
06.2020 - 11.2020
- Collected payments from patients in accordance with established policies and procedures.
- Scheduled and confirmed patient appointments and consultations.
- Completed relevant insurance and other claim forms.
- Organized patient charts prior to each appointment in order to save time during check-in process.
- Received and distributed incoming fax, mail and parcels to staff to facilitate communication.
- Answered and managed incoming calls and emails.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Provided support with front office duties such as photocopying documents or scanning files.
Education
Bachelor of Science -
Carlos J Finlay
Cuba07-2017
Skills
- Paperwork Processing
- Appointment Scheduling
- Inbound and Outbound Calling
- Data Collection
- Scheduling
- Data Entry
- Microsoft Office Suite
- Typing Proficiency
- Problem-Solving Abilities
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Dental Assistant
Ocala Dental Harmony
03.2023 - Current
Dental Receptionist/Administrative Assistant
Ideal Dental Care
03.2021 - 02.2023
Dental Receptionist
Elite Dental
06.2020 - 11.2020
Dental Assistant/Receptionist
Smile Crafters
01.2020 - 02.2021
Bachelor of Science -
Carlos J Finlay
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