MAIZURA MOHD SOM
Retail Manager/Buyer
Anchorage,AK
Summary
Retail Manager committed to excellent customer service with a warm and friendly demeanor always! Skilled at inventory resolution, self-motivated, organized collaborator, and an avid multitasker. Track record of being an excellent staff recruiter, mentor, and part of the management team. With over ten years of experience in the retail industry, I have led teams that have produced impressive sales figures, been a powerful sales driver, and consistently beat sales forecasts. I have ample experience with banking, advertising, film, and broadcasting.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Retail Manager
Denali Park Village (Aramark Destinations)
Denali Park Village, Alaska
04.2024 - 07.2025
- I manage three retail stores in Denali Park Village, Alaska. My responsibilities include overseeing the operations of the retail warehouse and managing product transfers to six different retail outlets, three of which are major stores located in the National Park. Aramark Destinations serves as the concessionaire for the National Park Service in Denali. Additionally, I am in charge of merchandising and inventory management for each store, which involves recording and adjusting any damaged merchandise that needs to be removed from inventory.
- I have obtained several certifications, including the Alaska Food Handlers Card, ServSafe, Alaska TIPS, and CPR/First Aid. Additionally, I serve as the buyer for supplies and goods from companies such as Sysco, Nestlé, Northern Sales, and PTL. I have established a good rapport with most Alaska vendors, and I also actively purchase Made in Alaska merchandise for the Denali Area. Collaborate closely with the District Retail Buyer on received merchandise and the reordering of high-selling items.
- I also conduct inventory forecasting for perishable goods and open orders.
- Utilize Kronos to schedule staff and approve hours worked for payroll processing.
- Train employees on RetailPro POS systems and their job responsibilities, ensuring they engage with customers to create a friendly and enjoyable shopping experience.
- Educate staff on promoting IRI items effectively.
- Review end-of-day reports and cash office procedures.
- Perform monthly inventory counts, ensuring that transfer slips and invoices are reconciled.
- Retail met sales goal May – July 2025. Up to 80% from the previous year.
- Conduct end-of-season reviews and implement disciplinary actions as necessary.
Retail Manager
Denali Princess Wilderness Lodge (Holland America Group)
03.2013 - 10.2023
- Managed the daily operations of five gift shops (General Gift Shop, Candy Store, Exclusively Alaskan Craft Store, Alaska Bath and Body Shop & Christmas Store) within the vicinity of the hotel, a salon spa for three years, a warehouse through workforce management, providing training - customer service, stock & inventory management, general upkeep, and maintenance of the shops. Hired, trained, and led a team of 30 sales associates & warehouse clerks who produced impressive sales numbers and strengthened brand loyalty.
- Sales-oriented manager with a track record of beating sales forecasts by a large margin annually. Supported seasonal supervisors to thrive and helped them get acknowledgment as supervisors of the month (between May - September) since 2013. We have also achieved department of the year and months.
- Created staffing, processing, ordering, and operations efficiencies, slashing costs by 25% over five years.
- Excelled in staff recruitment, training, and thoroughly educating staff on store products.
- Prepared and provided training manuals for the team and supervisors.
- Supported the authority and fostered an environment of teamwork and leadership.
- It developed and maintained excellent relationships with Alaskan vendors and sales reps throughout the lower 48, especially Seattle/Portland Area.
- Worked closely with the Retail Team at the Head Office to implement sales and discounts with a focus on improving sales volume.
- Achieved stellar results on End of Season Inventory reports since 2014.
- Reviewed and interpreted various financial reports, including Profit and Loss statements, payroll, accounts payable, and daily sales reports.
- Adapted to unexpected changes, such as demand, weather, and delayed/shorted product delivery, and quickly implemented the change to eliminate or mitigate decreased service level.
- Planned and implemented floor sets to ensure they meet company safety standards.
- Worked with team members to ensure long-lasting improvements to customer service.
- Ensured timely acknowledgment of all customer feedback.
- Assisted Head Office with merchandising and buying decisions.
- Attended national trade shows to assist with corporate buying for all properties.
Interim Gift Shop Manager
Westmark Hotel, Fairbanks (Holland America Group)
Fairbanks
03.2021 - 09.2021
- Interim for Gift Shop Manager, Seasonal – position has been eliminated the year prior due to COVID-19. Assist the Hotel Services Manager in training employees, administrative tasks & inventory management.
- Supporting the team on Espresso Bar duties – making beverages and working on weekly orders with F&B on Espresso supplies.
- I assist the Head Office with inventory management and merchandise logistics between lodges.
- Responsible for weekly physical count & monthly sales audit with the GM.
Logistics/Retail Supervisor (F&B)
University of Alaska Fairbanks (NANA Management)
Fairbanks, Alaska
10.2012 - 03.2013
- Supported the three satellite retail dining locations and managed a Convenient Store and one downtown location.
- POS operation included training of frontline team members.
- Reviewed and analyzed item sales, daily transactions, cashier, shift, and sales reports.
- Assisted in weekly inventory on all locations assigned.
- Familiar with ordering and purchasing products for Convenient Store (C-Store).
- Implemented retail pricing strategy with an emphasis on improving performance at the C-Store.
- Selected product mix at all locations.
- Assisted in the selection of new vendors for (C-Store), which lowered product cost and provided more consistent service and dependable delivery.
- Collaborated with team members to ensure long-lasting improvements to customer service, both proactively and responsively to customer concerns.
- Communicated with customers in person, via phone, and email.
- Assisted in implementing better customer service standards for all campus retail dining operations.
- Ensured uniformity in policy implementation, including the disciplinary action process.
- Recruited, screened, interviewed, selected, and hired new team members.
Retail Manager/Buyer (Seasonal)
Grand Denali Lodge & Denali Bluffs Hotel (NMS Lodging for Old Harbor Native Corp)
Denali, Alaska
03.2011 - 09.2012
- Transitioned retail outlets within the resort from one owner to the next.
- Managed retail store while maintaining operational standards to maximize the resort's profits.
- Tracked trends in consumer consumption to determine which products should be on the shelves.
- Evaluated prior sales to establish future fulfillment needs.
- Researched suppliers and negotiated contracts for product fulfillment processing.
- Placed orders and ensured inventory was distributed correctly.
- Attended tradeshows and conferences to stay abreast of industry standards.
- Hired and trained staff. Properly maintained personnel files and accurately completed payroll records for each team member.
- Ascertained appropriate use of the equipment and its maintenance, adhering to appropriate preventative maintenance standards.
- Oversaw the proper entering and coding of all invoices and inventory information when the merchandise was received.
- Ensured the highest levels of guest service.
- Tracked and prepared all schedules to maximize productivity and keep labor costs within budget.
Head Cashier & Back of House Supervisor
Old Navy Fairbanks, AK (GAP Inc)
Fairbanks, Alaska
12.2009 - 09.2011
- Responsible for opening/closing all the registers, preparing the deposit & counting the safe.
- Supported the store leadership team by executing strategies that consistently met & exceeded company standards.
- Ensured the movement of merchandise between the BOH and the sales floor.
- Ensured productivity goals were met while adhering to company-defined best practices.
- Utilized recovery statements to minimize external loss.
- Organized, coordinated & oversaw store inventory on both the sales floor & storage area.
Education
BA - Creative Multimedia (Visual Arts)
Lim Kok Wing University
03.1996
High School - undefined
Methodist Girls’ School
10.1992
Skills
- Financial management
- In-store logistics
- Highly organized
- Fluent in English, Malay & Chinese (Cantonese)
- Skilled problem solver
- Team player with exceptional leadership abilities
- Excellent customer service skills
- Visual merchandising
- Staff management
- Team Training
- Merchandise planning
- Operations management
Accomplishments
- Supervised team of [Number] staff members.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
Certification
- Alaska Food Handlers Card
- ServSafe
- Alaska TIPS
- CPR/First Aid
LNGG
Fluent in English, Malay & Chinese (Cantonese)
Interests
- Embracing outdoor adventures such as [activity 1] and [activity 2]
- Adventure Travel
- I enjoy cooking for friends and family gatherings
- Photography
ADDITIONAL WORK EXPERIENCE
- Sales Associate/Web Designer –The Magic Carpet, Fairbanks (2009/2010)
- Sales Associate – The Magic Carpet, Denali (Summer 2009)
- Seasonal Gift Shop Supervisor/Asst Manager – ARAMARK – McKinley Chalet Resort (Summer 2007 – 2010)
- Office Assistant – Bethlehem, PA (6/2005 – 7/2008)
- Broadcast Graphic Designer – Malaysia, Singapore (1997 – 2002)
- Production Stage Crew – Singapore (2001)
- Film/Documentary Camera Crew – NYC & Lehigh Valley (2002-2006) Malaysia (2008)
- Theatre Stage Crew – Bethlehem, PA (Spring 2005)
- Photographer – freelance (ongoing)
- Advertising Media Coordinator – Malaysia (1996 – 1997)
- Administrative Assistant to Dept Head – Consumer Services at UOB HQ, Kuala Lumpur (1994 – 96)
Hobbies and Interests
Photography, Cooking, Travel, Any Outdoor Activities
Timeline
Retail Manager
Denali Park Village (Aramark Destinations)
04.2024 - 07.2025
Interim Gift Shop Manager
Westmark Hotel, Fairbanks (Holland America Group)
03.2021 - 09.2021
Retail Manager
Denali Princess Wilderness Lodge (Holland America Group)
03.2013 - 10.2023
Logistics/Retail Supervisor (F&B)
University of Alaska Fairbanks (NANA Management)
10.2012 - 03.2013
Retail Manager/Buyer (Seasonal)
Grand Denali Lodge & Denali Bluffs Hotel (NMS Lodging for Old Harbor Native Corp)
03.2011 - 09.2012
Head Cashier & Back of House Supervisor
Old Navy Fairbanks, AK (GAP Inc)
12.2009 - 09.2011
High School - undefined
Methodist Girls’ School
BA - Creative Multimedia (Visual Arts)
Lim Kok Wing University