Highly-motivated employee with 7+ years in customer service related industries and a desire to take on new challenges. Strong work ethic, adaptability, multitasking, time management, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.
Oversaw Seymour Johnson AFB Airfield operations (an airfield utilized by 106 base station aircraft, valuing over $3.5 billion) to ensure safe and efficient outcomes and verify operations are compliant with aviation standards.
Coordinated 40-100 flight plans daily for pilots, ensuring on time take offs and proper filing.
Issued training, tests, and licenses for Airfield Driving Program.
Scheduled maintenance for the pavement, lighting systems, markings, navigational aids, lawn, fencing, and other structures and areas that are pertinent to the flight of aircraft.
Responded to aircraft emergencies and ensure proper documentation and notifications are made.
Managed Prior Permission Requests for transient aircraft, coordinate parking, fuel needs, transportation requests, and complete proper customs paperwork, when necessary.
Controlled wildlife (birds, coyotes, deer, etc.) on the airfield to reduce the potential of aircraft striking wildlife and causing damage to aircraft and potential injury to pilots.
Certified Pharmacy Technician
Publix Pharmacy
Wake Forest, NC
10.2019 - 10.2021
Created new customer profiles and updated demographics, allergies and new medications for existing customers in pharmacy computer systems.
Managed filing of prescriptions, both electronically and manually.
Checked expiration dates on medications to ensure that only unexpired products were dispensed and restocked shelves with new supplies of medications as needed.
Assisted pharmacist with clearing high volume of prescriptions by dispensing by counting, pouring, labeling, and verifying doses. Additionally, responded to customer questions and resolved customer complaints in a timely manner while maintaining professionalism at all times.
Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
Received payment from customers and processed credit card transactions when necessary.
Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
Various Customer Service Jobs - High School
Other Jobs
, NC
01.2016 - 09.2019
New Life Camp Receptionist, answering phones and emails, taking payment for camps and activities offered, and assisting walk in guests. Also ensured organization of documentation and that customer's profiles were up to date.
Coffee Lodge Barista - Took drink and food orders, prepared, rung out, and served all in a timely manner. This job required a lot of memorization when it came to the drinks on the extensive menu in order to ensure quick turn around for the customer. Other duties included, cleaning, opening and closing, counting the register, maintaining inventory, and ordering supplies.
Chickfila Front of House Employee - Took orders and payment, made drinks and prepared ice cream, packed to-go orders, cleaned dining room, delivered meals to customer's cars, prepared catering orders, and ensured overall satisfaction for the guests.
Texas Roadhouse Server - Performed opening and closing duties, took orders, operated the POS terminals to input orders, split bills, and handle transactions, recommended specials to increase profits, developed rapport with guests and generated repeat business through exceptional customer service, and ranked top five almost weekly on the "top upselling servers" list.
* These jobs were worked during high school and some overlapped with each other and were all part-time.
Education
Associate in Aviation Management -
Community College of The Air Force
Montgomery, AL
03-2023
Associate of Arts -
Wake Technical Community College
Raleigh, NC
08-2021
Some College (No Degree) - Finance And Real Estate
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