Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
References
Timeline
Generic

Maizyn Ross

Redmond

Summary

Customer-oriented Front Desk Associate with extensive knowledge of modern computer systems. Committed to detailed, individualized client care. Successful at multitasking and basic bookkeeping. Efficiently manages concerns and resolves conflicts to maximize customer satisfaction. Offers a strong background in customer relations and communication.

Overview

4
4
years of professional experience

Work History

Front Desk Associate

Snoking Ice Arenas
Snoqualmie
11.2021 - Current
  • Maintained cleanliness and organization of front desk area.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Used internal software to process reservations, check-ins and check-outs.
  • Performed basic daily bookkeeping tasks.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Entered and updated sensitive customer information during check-ins.
  • Trained new staff members in customer service techniques and SnoKing operations.
  • Answered guest questions and referred to local points of interest.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Stored guest valuables in safe and individual boxes for security.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Developed and maintained positive relationships with guests for satisfaction.

Beauty Consultant

Palm Beach Tan
Peoria
10.2024 - 05.2025
  • Responded promptly to customer inquiries regarding product availability or pricing information via phone or email communication channels.
  • Provided beauty advice and product recommendations to customers.
  • Conducted skin analysis to determine customer's skin type and recommend suitable skincare treatments.
  • Assisted customers in selecting products, based on their individual needs and preferences.
  • Ensured all equipment was clean and sanitized between uses for safety reasons.
  • Attended professional development seminars related to the beauty industry.
  • Engaged with customers in a friendly manner to build strong relationships.
  • Educated customers on proper application techniques for cosmetics products.
  • Developed sales strategies to promote new products to clients.
  • Tracked inventory levels of beauty products and restocked shelves when necessary.
  • Utilized point-of-sale systems to process payments accurately and efficiently.
  • Backed up reception desk by answering phones, scheduling appointments, and processing payments.
  • Suggested personalized skin care routines for clients, keeping skin type, and skin conditions in mind.
  • Trained staff on strategies for regularly surpassing sales goals.
  • Kept notes listing preferences and services provided to clients for quick reference.
  • Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
  • Capitalized on upselling opportunities for additional products and services to increase sales numbers.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Described merchandise and explained use, operation and care.

Education

Highschool diploma -

ISSAQUAH HIGH SCHOOL
06.2024

Skills

  • Time management
  • Conflict management
  • File management
  • Problem-solving skills
  • Sorting and labeling
  • Checking reservations
  • Answering customer questions
  • Professional telephone etiquette
  • Lobby maintenance
  • Registration
  • Inventory tracking
  • Skincare consultation
  • Brand representation
  • Sales strategies
  • Customer relationship management
  • Point-of-sale systems
  • Listening skills
  • Scheduling appointments
  • Skin analysis
  • Effective communication
  • Product knowledge expertise

Accomplishments

  • During my time at Palm Beach Tan, I was the top membership salesman in the entire state of AZ, for several months! PBT is membership based, so this means I brought in the most revenue for the arizona market out of all employees at multiple locations. I got publicly recognized within the company for it!
  • I have promoted in my current job at SnoKing multiple times, and have been with the company since I was 15 years old.
  • I have been involved in helping out at cancer camps, such as Camp Agape, and Camp Goodtimes. My sister had brain cancer as a baby, so the cancer community has become like family!

Affiliations

  • I love to do my own nails, lashes, skin care, and all things beauty. Learning about skin + skincare is one of my favorite things to do!
  • I am passionate about psychology and working with special needs children, and I love learning about the human brain.
  • I love being outdoors trailrunning, hiking, picnics, paddleboarding, etc. The Washington nature is unbeatable!

References

References available upon request.

Timeline

Beauty Consultant

Palm Beach Tan
10.2024 - 05.2025

Front Desk Associate

Snoking Ice Arenas
11.2021 - Current

Highschool diploma -

ISSAQUAH HIGH SCHOOL

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