Maja Dubljevic
London
Summary
Experienced in the hospitality industry, consistently delivering outstanding performance while collaborating with others to achieve common goals. Expertise extends to project management and workflow optimization, contributing valuable knowledge in supporting both business and customer needs. Diverse background includes previous work experience outside of hospitality, capable of taking on responsibilities that require a different skill set. Eager to leverage skills and experiences to make a meaningful impact in a new role.
Overview
19
19
years of professional experience
Work History
Team Member/Housekeeper
Highbury Centre
02.2024 - 07.2024
- Setting dining tables and ensuring that guests have a quality dining experience
- Serving food and assisting with catering duties
- Cleaning tables and preparing cutlery, cleaning the restaurant
- Room Service
- Reporting any technical issues and maintenance needs
- Improved guest satisfaction scores by maintaining a 100% room cleanliness rate.
Food and Beverage Assistant
Amfora, Hvar Grand Beach Resort 4
05.2023 - 09.2023
- Working as a member of the food service team to provide a superior guest experience
- Setting up dining and buffet areas
- Ensuring all tableware and chafing dishes are properly cleaned and sanitized before each catering event
- Taking inventory of ingredients, catering supplies and ordering new stock as required
- Ensuring food remains fresh and is served at the correct temperature through mobile cooking stations
- Assisting with the cleanup.
Housekeeper
Whittlebury Hall and Park 4
10.2022 - 12.2022
- Cleaning rooms; changing linen, cleaning dust, vacuuming, cleaning bathrooms, replenish consumable items and cleaning of public areas and back of house
- Room Service
- Reporting any maintenance issues/damage or missing items to your Supervisor
- Report all lost property items ensuring it is all handed in following the company procedures
- Carrying out guest requests in a willing and pleasant manner.
Team Member/Room Attendant and Catering Assistant
Butlins Skegness Resort
07.2022 - 09.2022
- Greeting and communication with guests
- Taking food and beverage orders from customers
- Relay food and beverage orders to the kitchen staff
- Setting dining tables and ensuring that guests have a quality dining experience
- Cleaning tables, cleaning and preparing cutlery
- Cleaning the restaurant
- Report any technical issues and maintenance needs
- Ensure all assigned rooms are clean and tidy by the end of the shift.
Room Attendant
Les Rocquettes Hotel
10.2021 - 12.2021
- Changing bed linen and make beds
- Replacing used towels
- Mopping floors
- Vacuum carpets
- Dust furniture
- Replenish bath care products (e.g
- Soap and shampoo)
- Help guests retrieve lost items
- Clean public areas (corridors etc.)
- Report any technical issues and maintenance needs.
Project manager, organizer of public events, fundraiser, editor, researcher
Documenta- Centre for Dealing with the Past
01.2006 - 03.2018
- Written projects and successfully raised funds for the implementation of different kind of projects
- Implemented projects
- Written reports
- Successfully organized and executed different public events: conferences, round tables, discussion forums, exhibition
- Mentoring the team of volunteers
- Researching and producing policy papers
- Editing different kind of publications
- Providing administrative and technical assistance.
Education
Professional training program in hospitality organized in Butlin’s -
Faculty of Humanities and Social Sciences; Philosophy and Russian Language - undefined
Zagreb, Croatia
Center for Culture and Art - undefined
Zagreb, Croatia
Skills
- Computer Literacy;
- Hard Worker;
- Leadership;
- Communicational skills;
- Organizational skills;
- Team player;
- Familiarity with customer service principles;
- Flexibility;
- Multitasking;
- Prioritization;
- Ability to think strategically;
- Ability to follow procedure
Languages
Croatian
English
Russian
Timeline
Team Member/Housekeeper
Highbury Centre
02.2024 - 07.2024
Food and Beverage Assistant
Amfora, Hvar Grand Beach Resort 4
05.2023 - 09.2023
Housekeeper
Whittlebury Hall and Park 4
10.2022 - 12.2022
Team Member/Room Attendant and Catering Assistant
Butlins Skegness Resort
07.2022 - 09.2022
Room Attendant
Les Rocquettes Hotel
10.2021 - 12.2021
Project manager, organizer of public events, fundraiser, editor, researcher
Documenta- Centre for Dealing with the Past
01.2006 - 03.2018
Faculty of Humanities and Social Sciences; Philosophy and Russian Language - undefined
Zagreb, Croatia
Center for Culture and Art - undefined
Zagreb, Croatia
Professional training program in hospitality organized in Butlin’s -
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