Maja McKnight
Pocatello,ID
Summary
Capable Cook passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in Bar/Restaurant establishments.
Friendly Bartender with exceptional communication and organizational skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bartender/Cook
Benevolent & Protective Order Of Elks Lodge 674
Pocatello, ID
04.2022 - Current
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept bar presentable and well-stocked to meet customer needs.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Followed strict recipes and drink measurements to minimize product used.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Served high customer volumes during special events, nights, and weekends.
- Prepared garnishes by evenly slicing and pitting fruits.
- Helped management plan and serve bar menu exceeding customer expectations.
- Upheld strict regulations for safe alcohol service and food safety.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Prepared and served various food items in medium-paced Bar/Restaurant environment.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Adjusted recipes based on ingredient availability or customer request.
- Trained and supervised cooking staff to expertly meet daily needs.
- Identified inefficiencies leading to improved productivity.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Managed opening and closing shift kitchen tasks.
- Measured, weighed and mixed appropriate ingredients according to recipe directions.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Measured and mixed ingredients according to precise recipes for best results.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Communicated closely with servers to fully understand special orders for customers.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Sales Representative
Austin Advertising Group
Dallas, TX
11.2021 - Current
- Negotiated contracts with clients and developed relationships with key personnel.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Consulted with businesses to supply accurate product and service information.
- Informed customers of promotions to increase sales productivity and volume.
- Contributed to event marketing, sales and brand promotion.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Kept detailed records of daily activities through online customer database.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Quoted prices, credit terms and other bid specifications.
- Stayed current on company offerings and industry trends.
- Met existing customers to review current services and expand sales opportunities.
- Used customer insights to develop innovative sales strategies to increase sales.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Contributed to team objectives in fast-paced environment.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Scheduler/Data Entry Clerk
Elite Casino Events
Dallas, TX
04.2022 - 09.2022
- Developed and maintained databases to store customer information.
- Scanned documents and saved in database to keep records of essential organizational information.
- Utilized techniques for increasing data entry speed.
- Verified accuracy of data entered into system to produce error-free reports.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Corrected data entry errors to prevent duplication or data degradation.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Built and maintained tracking databases for variety of measuring aspects.
- Secured and protected data from unauthorized access by complying with security protocols.
- Conducted audits of existing data entry processes.
- Evaluated source documents to locate needed information.
- Completed data entry tasks with accuracy and efficiency.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Checked for accuracy by verifying data and records.
- Created spreadsheets for more efficient recordkeeping.
- Followed established procedures to enter and process data correctly.
- Followed data entry protocols, rules and regulations.
- Used computer software to store and retrieve data.
- Coded and processed applications into required electronic formats.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Compared transcribed data with source document to detect and correct errors.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Sorted documents and maintained organized filing process.
- Organized, sorted, and checked input data against original documents.
- Preserved customer confidence and protected operations by keeping information confidential.
- Developed and implemented data entry operations.
- Created and maintained data entry logs to track data entry activities.
- Analyzed current data records to provide detailed reports.
- Developed data entry policies and procedures in compliance with company standards.
- Collated and organized data entry documents into filing systems for easy access.
- Managed and organized documents for data entry tasks.
- Trained staff on operating procedures and company services.
- Responded proactively and positively to rapid change.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Sought ways to improve processes and services provided.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Tracked customer service cases and updated service software with customer information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Updated account information to maintain customer records.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered prompt service to prioritize customer needs.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Increased efficiency and team productivity by promoting operational best practices.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Trained new personnel regarding company operations, policies and services.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Answered constant flow of customer calls with minimal wait times.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed and updated databases to handle customer data.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Handled complaints and questions, and re-directed calls to other team members
Owner/Licensed Massage Therapist
Self
Pocatello, ID
01.2012 - 12.2020
- Massage therapist, practicing various modalities to help people achieve their health goals
- Helping people achieve their physical mobility/healthy body goals after injury/surgery
- Helping alleviate pain/tension/sore spots in clients
- Managed day-to-day business operations.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Generated revenues yearly and effectively capitalized on industry growth.
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Founded and managed Medical Massage Therapy business, growing revenue to to $20000 in first year.
Massage Therapist
Rapid Creek Physical Therapy
Pocatello, ID
03.2009 - 11.2011
- Performed massage therapy to accompany physical therapy treatments.
- Helping alleviate pain/tenderness/limited mobility or range of motion in clients.
- Conducting pre-natal massage on pregnant patients.
- Contact: Brandy Cavner – 2083172371
Education
Continuing Education - Massage Therapy
Pain Patterns And Solutions
Online02.2020
Clinical Massage Therapy - Massage Therapy
Texas Healing Arts Institute
Austin, TX08.2007
Skills
- Adaptable and Flexible
- Health Code Compliance
- Organizational Abilities
- Clear and Effective Communication
- Teamwork and Professionalism
- Professional Relationships
- Data Verification
- Teamwork and Collaboration
- Critical Thinking
- Willingness to Learn
- Attention to Detail
- Time Management Skills
- Computer Proficiency
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Suggested actionable improvements to streamline training procedures.
- Contributed to a consistent customer satisfaction rating through quality and timely service.
- Completed manager training program.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Guest Lecturer at ISU in regards to several Massage Therapy Techniques.
Certification
Structural Massage Swedish Hot Stone Cryo Cupping SOAP notes Stretching Microsoft Office
MassageBook Mentoring Therapeutic Deep Tissue Myo-Facial Release Trigger Point, Ethics: Massage Etiquette & The Art of Talking 1 CE Hour
Home Study Class (01/2020 – Present)
PPS Basics 8 CE Hour Course (01/2019 – Present)
Introduction to PPS Basics 1 CE Hour (01/2018 – Present) Clinical/Structural Massage (08/2007 – Present)
Massage Therapy (08/2007 – Present)
Achievements/Tasks
Achievements/Tasks
Affiliations
Hands On Trade Association
Lifetime Member of Girl Scouts of America
Veteran
Disabled American Veteran
Phi Theta Kappa Honor Society
Hobbies
I am an avid reader, I have volunteered at my children's school during library time to help students learn to appreciate books and reading. I do not have a specific genre that I enjoy over others. Though I tend to gravitate toward reading books/literature/courses that are related to an issue that is/was current at the time. This has helped me to greatly improve my knowledge of various topics whether it be related to massage therapy, administrative duties, customer relationships, business practices, skills learned, or even just random knowledge. I taught myself how to crochet to help deal with daily stress and to help keep my hands limber. This skill has also helped me recover from an injury to my hand in 2020. I enjoy music, I studied the flute throughout school and even took private lessons. I have helped my children appreciate music of various genres and even encouraged them to tryout and learn any instrument they are interested in. I have an interest in gardening, and learning/implementing new techniques to help improve productivity of my home garden.
Timeline
Bartender/Cook
Benevolent & Protective Order Of Elks Lodge 674
04.2022 - Current
Scheduler/Data Entry Clerk
Elite Casino Events
04.2022 - 09.2022
Sales Representative
Austin Advertising Group
11.2021 - Current
Owner/Licensed Massage Therapist
Self
01.2012 - 12.2020
Massage Therapist
Rapid Creek Physical Therapy
03.2009 - 11.2011
Continuing Education - Massage Therapy
Pain Patterns And Solutions
Clinical Massage Therapy - Massage Therapy
Texas Healing Arts Institute
Structural Massage Swedish Hot Stone Cryo Cupping SOAP notes Stretching Microsoft Office
MassageBook Mentoring Therapeutic Deep Tissue Myo-Facial Release Trigger Point, Ethics: Massage Etiquette & The Art of Talking 1 CE Hour
Home Study Class (01/2020 – Present)
PPS Basics 8 CE Hour Course (01/2019 – Present)
Introduction to PPS Basics 1 CE Hour (01/2018 – Present) Clinical/Structural Massage (08/2007 – Present)
Massage Therapy (08/2007 – Present)
Achievements/Tasks
Achievements/Tasks
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