Maja Novotni
Sterling,VA
Summary
Organized Office Manager with demonstrated expertise in financial and operational leadership. Multidisciplinary managerial skills in process, procedure and policy improvement initiatives. Accomplished in optimizing productivity and quality of service.
Overview
16
16
years of professional experience
Work History
Business Office Manager
Northern Virginia Psychiatric Group
01.2022 - Current
- Overseeing work of all office employees to ensure work productively and meet deadlines and company standards
- Processing biweekly payroll, deduction, 401k contributions, quick books
- Credentialing providers with Insurance's, CAQH updates
- Overseeing Billing department, Front desk staff
- Conducting Yearly performance reviews for all employees
- Counseling any employees struggling in their role
- Creating office budget and ensuring all employees follow it
- Interviewing and training new office employees and organizing their employment paperwork
- Reporting office progress to senior management and working with them to improve office operations and procedures.
- Maximized cash flow through optimal billing and collection processes.
- Utilized company's accounting systems to review reports and prepare assessments.
- Prepared and submitted monthly, quarterly and annual financial statements to inform decision-makers
- Assisted with development and implementation of financial policies and procedures to streamline operations.
- Delivered performance reviews, recommending additional training or advancements.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Cooperated with senior leaders to create operating budgets and initiate financial planning.
Office Manager
Patane & Associates Physical Therapy
08.2020 - 01.2022
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Supervising the secretaries, receptionist and office staff
- Overseeing billing, coding and collection
- Reconciling account information
- Ordering medical and office supplies.
- Developed policies and procedures for effective practice management.
- Assisted with regulatory issues such as compliance.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed 6 employees with various personalities and from different cultures for physician practice.
- Consulted with healthcare professionals on business decisions.
- Created and implemented organizational policies and procedures.
- Coordinated office events, seminars and meetings for staff and clients.
- Negotiated and executed contracts
Physical Therapy Office Manager
The National Sports Medicine
04.2014 - 08.2019
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed office operations while scheduling appointments for department managers
Human Resources Manager
Biomechanic Physical Therapy
03.2008 - 04.2014
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Organized and led staff orientation programs and training to promote collaboration.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Recruited top talent to maximize profitability.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Coordinated technical training and personal development classes for staff members.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Devised hiring and recruitment policies for company
- Devised hiring and recruitment policies for [Number]-employee company
Education
Associate Degree - Computer Science/ IT Networking
ECPI College of Technology
Sterling, VAHuman Resources Training
SHRM-CP
Blue Ridge, WV05.2024
Skills
- Strong written and verbal communication skills
- Leadership ability to manage challenges and oversee employees
- Attention to detail to ensure tasks are completed thoroughly and correctly
- Account Reconciliation
- Business operations management
- Human Resources Management
- Payroll Management
Timeline
Business Office Manager
Northern Virginia Psychiatric Group
01.2022 - Current
Office Manager
Patane & Associates Physical Therapy
08.2020 - 01.2022
Physical Therapy Office Manager
The National Sports Medicine
04.2014 - 08.2019
Human Resources Manager
Biomechanic Physical Therapy
03.2008 - 04.2014
Associate Degree - Computer Science/ IT Networking
ECPI College of Technology
Human Resources Training
SHRM-CP