Maja Prica
Customer Support Agent
Sremski Karlovci
Summary
Adaptable and customer-focused professional with experience in teaching, hospitality, and client-facing roles. Skilled in clear communication, problem-solving and delivering exceptional customer experience. Adept at resolving challenges calmly, and providing empathetic service. Fluent in English, Russian, and Serbian, with a passion for learning new tools. Seeking to leverage these skills as a Customer Support Agent to deliver exceptional client experiences.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Russian Language Teacher
Karlovci Grammar School & Elementary School
09.2020 - 02.2023
- Taught Russian language to high school and elementary students, fostering clear communication and understanding
- Managed relationships with parents by providing regular updates, addressing concerns, and supporting student needs
- Resolved conflicts between students and collaborated with colleagues to create a positive, inclusive learning environment
- Designed tailored lessons and ensured support for students with diverse learning abilities
Server
Ecolog Restaurant
04.2017 - 10.2017
- Provided efficient and professional service to international clientele in a fast-paced environment
- Worked collaboratively to manage customer concerns and deliver a seamless dining experience
- Focused on supporting customer needs, ensuring satisfaction and repeat business
Flight Attendant
Air Serbia
04.2015 - 09.2015
- Delivered exceptional customer service while ensuring passenger safety and satisfaction
- Demonstrated strong conflict resolution skills by handling passenger concerns calmly and efficiently
- Maintained excellent communication in fast-paced, high-pressure situations to ensure a smooth customer experience
Education
Bachelor's Degree - Russian Language and Literature
Faculty of Philosophy, University of Novi Sad
01.2010 - 01.2015
Skills
Relationship management
Conflict resolution
Empathetic communication
Microsoft Office Suite
Problem-solving
Time management
Multitasking
Adaptability
Additional Information
Available for remote work. Committed to continuous learning and mastering customer support tools.
Timeline
Russian Language Teacher
Karlovci Grammar School & Elementary School
09.2020 - 02.2023
Server
Ecolog Restaurant
04.2017 - 10.2017
Flight Attendant
Air Serbia
04.2015 - 09.2015
Bachelor's Degree - Russian Language and Literature
Faculty of Philosophy, University of Novi Sad
01.2010 - 01.2015
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