MAJA SAYASITH
Willoughby,OH
Summary
Experienced with patient intake and care coordination, ensuring smooth and efficient processes. Utilizes strong communication skills to resolve patient inquiries and billing issues effectively. Knowledge of healthcare systems and patient management software, fostering supportive patient environment.
Overview
16
16
years of professional experience
Work History
Patient Representative
Cleveland Clinic Mentor
11.2024 - Current
- Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
- Investigate, triage and resolve patient issues using the established HEART model.
- Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
- Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
- Enter and maintain confidential patient information.
- Recruit, enroll and educate patients on MyChart and Appointment Pass.
Homemaker
01.2021 - 07.2023
- Assisted clients in maintaining optimal health by overseeing medication administration and all doctor's appointments.
- Created nutritious meal plans and prepared daily offerings to meet the dietary needs of the patients.
- Handled incoming mail, bills, and invoices, as well as taking the necessary actions.
- Recognized abnormalities and/or changes in patients' health status and reported them to the case manager.
- Kept the house clean and well-stocked, ran errands, managed laundry, and went grocery shopping once a week.
- Oversaw a wide range of services, including pet care, phone screening, shopping, and bill payment, in order to give clients more time with their families.
Patient Representative
U of U Health Sugar House Health Center
04.2019 - 08.2021
- Double-checked patient records for any changes or data updates, as well as insurance information at each appointment.
- Oversaw the facility's day-to-day operations in accordance with established policies and procedures.
- Aided patients in completing check-in and payment forms.
- Used [Software] to make appointments.
- Informed patients about long wait times and offered appointment rescheduling.
- Was in charge of the patient flow and made sure that everyone was checked in and taken care of as quickly as possible.
- Followed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
Insurance Verifier
Salt Lake Regional Medical Center
10.2016 - 04.2018
- Completed skilled administrative work to assist all office personnel and operational needs.
- Performed front-office duties using data entry skills in the context of a medical database.
- Obtained billing information from worker's compensation and MVA accounts.
- Received, recorded, and responded to incoming and outgoing telephone and email communication.
- Made contact with the ordering physician's office to resolve any issues or collect any vital information that was missing.
- Improved bill payment timeliness by developing flexible payment plans for patients.
- Increased the efficiency of the office by handling [Number]+ calls per day.
- Assisted providers by coordinating all administrative operations in an outpatient medical office.
- Was in charge of patient scheduling, check-in, check-out, and billing payments.
Patient Service Representative
Intermountain Medical Center
07.2015 - 10.2016
- Used [Software] to make appointments.
- Collected copayments and kept track of my finances on a daily basis.
- Had an excellent attendance record and was always on time for work.
- Answered [Number] calls per [Timeframe] to help customers with their questions and concerns.
- Aided patients in completing check-in and payment forms.
- Solved [Type] issues, improved operations, and provided excellent customer service.
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
Billing Specialist
ABEO Medical Billing
02.2009 - 09.2016
- Found cost-effective vendors and negotiated favorable contracts, resulting in annual savings of $[Amount] in [Type] and [Type] expenses.
- Was successful in obtaining timely and accurate payments from medical payers such as Medicare, Medicaid, and commercial insurances.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Consistently upheld and enhanced the company's positive image and reputation in the markets I served.
- Started the auditing process to assess the thoroughness of the documentation and the upkeep of facility standards.
- Checked the accuracy of accounts payable payments, which resulted in a reduction of [Number]% in payment errors and check reissues.
- Performed targeted collections on accounts that were past due for more than [Number] days.
Education
Diploma - Medical Administration
Everest College
Salt Lake City, UT05-2011
High School Diploma -
West High School
Salt Lake City, UT05-2009
Skills
- Privacy and confidentiality
- Customer service
- Scheduling appointments
- Medical terminology
- Insurance verification
- Patient intake
- Recordkeeping
- Quality performance measures
- Patient data privacy
- Patient service and assistance
- Clinical data entry
- Patient admitting
- Registration services
Languages
Croatian
Native or Bilingual
Timeline
Patient Representative
Cleveland Clinic Mentor
11.2024 - Current
Homemaker
01.2021 - 07.2023
Patient Representative
U of U Health Sugar House Health Center
04.2019 - 08.2021
Insurance Verifier
Salt Lake Regional Medical Center
10.2016 - 04.2018
Patient Service Representative
Intermountain Medical Center
07.2015 - 10.2016
Billing Specialist
ABEO Medical Billing
02.2009 - 09.2016
Diploma - Medical Administration
Everest College
High School Diploma -
West High School
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