Maria Adame
Lead Housekeeping Supervisor & Assistant Engineering
Kissimmee,FL
Summary
Highly-qualified Lead Housekeeping Supervisor offering 10 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail. Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Lead Housekeeping Supervisor
Pacific Terrace Hotel
San Diego, CA
02.2015 - 02.2025
- Conducted thorough inspections of all areas, addressing any issues promptly to maintain clean and safe environment for guests and employees
- Implemented quality control measures to ensure consistent adherence to company standards and maintain high level of guest satisfaction
- Optimized scheduling processes for better resource allocation, leading to improved staff efficiency and reduced labor costs
- Contributed to revenue generation by identifying up-sell opportunities and promoting additional hotel services to guests
- Streamlined daily tasks for more efficient workflow, resulting in increased productivity within housekeeping team
- Oversaw successful execution of deep-cleaning projects on time while minimizing disruption to hotel operations
- Established strong working relationships with vendors, negotiating contracts for better product pricing and delivery schedules
- Assisted in recruiting and hiring top talent for housekeeping team, resulting in skilled and dedicated workforce
- Evaluated team performance regularly, identifying areas for improvement and providing constructive feedback to promote professional growth
- Played active role in employee development by providing ongoing coaching, mentoring, and support to enhance overall team performance
- Managed laundry sorting, washing, drying, and ironing
- Improved overall cleanliness and guest satisfaction by implementing effective housekeeping procedures and protocols
- Collaborated with other departments to address guest concerns efficiently, enhancing overall customer experience at hotel
- Evaluated employee performance and developed improvement plans
- Communicated repair needs to maintenance staff
- Worked with front desk to respond promptly to all guest requests
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards
- Addressed customer feedback and complaints to maximize satisfaction
- Scheduled and prioritized tasks to staff, overseeing work completion
- Established and enforced safety protocols and guidelines for staff
- Trained and mentored new staff on cleaning and safety protocols
- Conducted regular audits of public spaces and staff work areas to maximize quality control
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time
- Maintained required records of work hours, budgets and payrolls
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment
- Implemented daily, weekly and monthly cleaning routines for staff to follow
- Evaluated employee performance and recommended promotions, transfers and dismissals
- Developed and maintained comprehensive inventory system to track equipment and supplies
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department
- Conducted regular room inspections to verify compliance with housekeeping standards
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust
- Completed schedules, shift reports, and other business documentation
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements from 30 employees
- Disposed of trash and recyclables each day to avoid waste buildup
- Coordinated efforts during emergency situations such as water leaks or power outages, ensuring minimal impact on guests' comfort levels
Laundry Clerk
Coin Laundry
San Diego, CA
09.2014 - 01.2015
- Contributed to company's reputation for excellent service by consistently providing friendly, professional, and efficient assistance to clients
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to maintain client satisfaction
- Evaluated employee performance periodically to identify areas for improvement or potential growth opportunities
- Collaborated with management to develop new strategies for improving efficiency and enhancing overall service quality
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions
- Cleaned machine filters and lubricated equipment
- Kept track of customer laundry items by properly sorting, identifying and storing clothing
- Followed environmental regulations when handling hazardous materials for laundromat safety
- Restocked supply inventories and notified supervisors of shortages for customer convenience
- Helped customers around 20 daily during my shift with choosing appropriate cleaning cycles and techniques
- Tested machines and made minor adjustments, keeping equipment functional
- Maximized customer satisfaction through prompt response times when addressing concerns or special requests related to their orders
- Retained loyal customers through consistent delivery of high-quality services that exceeded expectations
Education
High School Diploma -
Centros De Estudios Tecnologicos Del Mar No.11
Ensenada, Baja California, Mexico 08.2006 - 06.2009
Skills
Adaptability
Accomplishments
- 2022 Employee of the year Housekeeping and Engineering.
- March 2025 Certificate of English Second Language and Hospitality.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Lead Housekeeping Supervisor
Pacific Terrace Hotel
02.2015 - 02.2025
Laundry Clerk
Coin Laundry
09.2014 - 01.2015
High School Diploma -
Centros De Estudios Tecnologicos Del Mar No.11
08.2006 - 06.2009
Languages
Spanish
Native or Bilingual
English
Professional Working
Hobbies
- From an early age I have always been interested in cooking.
- The pleasure of being in a kitchen and preparing something for the family is something that runs in the family.
- Although I have other hobbies that are more casual like photography.
- I like to capture what catches my attention at the moment.
- If I don't have my camera at the moment it will be with the phone.
- When there is inspiration, I can write a complete novel, it is one of my guilty tastes.
- And music should always be there, to cook, to write, to take care of the plants that have ultimately become a huge pleasure.
Personalattributes
- I consider myself a person with clear goals.
- I always follow the line.
- People will consider me a person with high responsibility.
- A person who can work under pressure and who gives good results.
- I consider that my ideas or contributions to my work are to improve the entire team.
- I am very good at working in a multicultural environment.
- I consider myself a person who likes to meet new people and learn from their good qualities.
Similar Profiles
Luis CortezLuis Cortez
Maintenance Engineering Intern at Pacific Terrace HotelMaintenance Engineering Intern at Pacific Terrace Hotel
Sarah BrowerSarah Brower
Front Office Supervisor at Estancia La Jolla Hotel & SpaFront Office Supervisor at Estancia La Jolla Hotel & Spa
Elaine WilliamsElaine Williams
Night Auditor & Night Supervisor at Georgian Terrace HotelNight Auditor & Night Supervisor at Georgian Terrace Hotel