Majaya Powell
Philadelphia,Pennsylvania
Summary
Motivated Architecture student seeking internship in architectural design to gain hands-on experience. Outgoing and friendly with strong drive to succeed. Personable and dedicated to Customer Service with extensive experience in the service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Schmear It
Philadelphia, PA
03.2023 - Current
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Managed customer service inquiries and complaints in a timely manner.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Monitored employee attendance records, timekeeping, and payroll information.
- Recruited and trained new employees to meet job requirements.
- Communicated regularly with customers to gain insights into their needs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Server
Fogo de Chão
Philadelphia, PA
03.2022 - 10.2022
- Trained new employees to perform duties.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Greeted guests and provided menus.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Addressed complaints to kitchen staff and served replacement items.
- Set up tables in between patrons to reduce wait times.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
Patient Service Representative
First Med Urgent Care
Oklahoma City, OK
12.2020 - 03.2022
- Assisted with the completion of medical forms and records.
- Utilized technology and specialized software to maximize productivity.
- Responded promptly to emails from patients regarding appointment changes or cancellations.
- Verified insurance information and collected payments.
- Inputted patient demographic data into electronic health record system.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Adhered to HIPAA regulations when handling confidential patient information.
Education
Bachelor of Science - Architectural Design
Temple University
Philadelphia, PA05-2025
Skills
- Space Planning
- Design Development
- Materials Knowledge
- Site Analysis
- Technical Drawing
- Hand Drafting Techniques
- Researching Abilities
- Adobe Creative Suite
- Designing Talent
- Task Delegation
- Operations Management
- Staff Supervision
- Rendering Abilities
- Project Coordination
- Customer Service
- File and Document Management
- Punctual and Reliable
- Complex Problem-Solving
Accomplishments
- Completed Junior and senior year of college within the same academic year
- obtaining masters in architecture while simultaneously completing undergraduate degree
- Attended NSDA (national speech and debate association) nationals twice
Timeline
Assistant Manager
Schmear It
03.2023 - Current
Server
Fogo de Chão
03.2022 - 10.2022
Patient Service Representative
First Med Urgent Care
12.2020 - 03.2022
Bachelor of Science - Architectural Design
Temple University