With over a decade of experience as an operations manager, I bring a diverse background in client management, operational analysis, and financial forecasting across both established industries and dynamic start-up environments. Renowned for my exceptional customer relationship skills, I excel in managing diverse client needs and overseeing complex projects. I am also highly skilled in time management and exercising sound judgment in prioritizing tasks to drive operational efficiency and meet business goals.
Hi, I’m
MAJD ALSAIFI
McKinney,TX
Summary
Overview
10
years of professional experience
Work History
Fencetasic
Operations Manager
01.2020 - Current
Job overview
- As General Manager at a construction company, responsibilities include overseeing operations, material procurement, and team management, which encompasses hiring, training, and supervision
- Financial duties involve budgeting, cost control, and financial planning for projects, along with managing accounts payable and receivable
- Key roles also include maintaining strong client relationships, coordinating projects for resource efficiency, ensuring compliance with safety and building regulations, strategic business growth planning, and problem-solving for construction challenges.
Push Agency Digital/Marketing Agency
Project Manager
01.2020 - 01.2022
Job overview
- Led Cross-Functional Teams: Successfully managed a team of designers and developers to deliver high-quality mobile apps, web apps, and websites, ensuring all projects were completed on time and within budget
- Performance Optimization: Collaborated with the team to analyze and communicate advertising performance metrics to clients, significantly improving PPC and social media campaign effectiveness, resulting in a 35% increase in client ROI
- Campaign Leadership: Directed multi-channel marketing campaigns, both digital and physical, including flyers, door tags, email marketing, and social media outreach, driving a 25% increase in customer engagement
- End-to-End Project Management: Oversaw the entire software delivery process, from wireframing and design to final application launch, working closely with tech leads to ensure seamless execution and client satisfaction
- Client Relationship Management: Acted as the primary point of contact for clients, conducting thorough discovery sessions to identify their needs and providing regular updates, meeting notes, and project status reports, resulting in an increase in client retention
- Process Improvement: Implemented new project management processes that reduced project delivery times by 20% and improved team collaboration and efficiency
- Strategic Planning: Played a key role in strategic planning sessions, contributing to the development of long-term marketing and digital strategies for clients, leading to a 40% increase in annual revenue for the agency.
- Worked directly with high level executives in fast paced start up environments
WALK-IN URGENT CARE
Occupational Health Client Relations Manager
01.2018 - 01.2020
Job overview
- Oversaw patient and billing account management for 22 occupational health company locations across Ohio, ensuring operational excellence and financial integrity
- Developed and executed strategic plans to expand services, resulting in significant revenue growth across all managed locations
- Established and maintained robust relationships with C-level executives, enhancing client satisfaction and business development
- Coordinated and led comprehensive on-site visits, ensuring seamless operations and high-quality client interactions
- Spearheaded innovative marketing initiatives, significantly increasing brand awareness and client engagement in key demographics
- Drove revenue enhancement through proactive out-bound calls and strategic door-to-door sales approaches
- Played a pivotal role in event planning and execution, including grand openings and community engagement events, bolstering the company's public profile
- Implemented comprehensive training programs for newly hired medical staff, ensuring adherence to company protocols and high service standards
- Actively participated in networking opportunities at business and community events, fostering valuable connections and partnerships.
T-MOBILE
Mobile Expert
01.2015 - 01.2018
Job overview
- Consistently exceeded sales and customer service targets, demonstrating exceptional client engagement skills
- Developed and managed key client relationships, including with high-profile healthcare organizations, aligning with aviation client management requirements
- Implemented Salesforce for efficient client account management, ensuring accurate data reporting and client follow-ups.
Education
Cleveland State UniversityCleveland, Ohio
BACHELOR OF ARTS (BA) from COMMUNICATIONS
01.2016
University Overview
Skills
- Operational Analysis
- Financial Forecasting
- Client Account Management
- Strategic Planning & Execution
- Excellent Organizational Skills & Time Management
- Effective Communication Skills
- Microsoft Office (Word, Excel, PowerPoint, Outlook, Access)
- Google Suite (Sheets, Docs, Drive, Slides)
Personal Information
Personal Information
Additional experience:
- Salesforce
- Wave Accounting
- Figma
- Workiz CRM
- Canva
- Trello
- Clickup
Awards
Awards
- CATALYST OF EXCELLENCE AWARD - PUSH AGENCY (FOR OUTSTANDING PROJECT MANAGEMENT AND CLIENT RELATIONS)
- 5 WINNER CIRCLE AWARDS - T-MOBILE (TOP 10% IN SALES COMPANY-WIDE)
- 6 WINNER CIRCLE AWARDS - T-MOBILE (FOR CONSISTENT CUSTOMER SATISFACTION REVIEWS)
Languages
Arabic
Native or Bilingual
Timeline
Operations Manager
Fencetasic
01.2020 - Current
Project Manager
Push Agency Digital/Marketing Agency
01.2020 - 01.2022
Occupational Health Client Relations Manager
WALK-IN URGENT CARE
01.2018 - 01.2020
Mobile Expert
T-MOBILE
01.2015 - 01.2018
Cleveland State University
BACHELOR OF ARTS (BA) from COMMUNICATIONS
Similar Profiles
Senai SorsaSenai Sorsa
NASA SEES Intern - UT Austin Partnership at Aeronautical & Geological Engineering IntershipNASA SEES Intern - UT Austin Partnership at Aeronautical & Geological Engineering Intership
Sebastian PinzonSebastian Pinzon
Driver / Dispatacher at Vamos LogisticsDriver / Dispatacher at Vamos Logistics
Perminder SandhuPerminder Sandhu
Internship at Frisco Internal MedicineInternship at Frisco Internal Medicine
Isaac AlvaradoIsaac Alvarado
Medical Screener at CSL PlasmaMedical Screener at CSL Plasma
Anna ManAnna Man
Operations Manager at WaterworksOperations Manager at Waterworks