Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Majda Razki

Oklahoma City,OK

Summary

Proven to excel in high-volume environments, I leveraged my expertise in merchandise stocking and exceptional customer service at Walmart to enhance operational efficiency and customer satisfaction. My proactive approach and ability to foster customer relationships resulted in a significant improvement in team performance and a positive shopping experience, showcasing my dedication and versatile skill set.

Overview

2025
2025
years of professional experience

Work History

Stock Associate

Sprouts

Costumer Service Specialist

Fritolay
07.2021 - Current
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Developed rapport with customers, fostering long-term relationships and repeat business.
  • Collaborated with team members to create effective strategies for improving overall customer experience.
  • Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
  • Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
  • Created and maintained detailed database to develop promotional sales.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Sought ways to improve processes and services provided.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Investigated and resolved accounting, service and delivery concerns.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Delivered prompt service to prioritize customer needs.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Managed timely and effective replacement of damaged or missing products.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Promptly responded to inquiries and requests from prospective customers.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded proactively and positively to rapid change.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.
  • Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.

Order Picker

Hobby Lobby Warehouse
06.2024 - 07.2024
  • Collaborated with team members to ensure timely completion of orders during peak demand periods.
  • Excellent communication skills, both verbal and written.
  • Reduced order processing time with the use of RF scanning equipment and inventory management software.
  • Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
  • Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.
  • Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.
  • Built pallets and positioned orders on loading dock to safely pile and ship goods.
  • Enhanced customer satisfaction levels by consistently maintaining high standards of accuracy in fulfilling orders.
  • Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
  • Maintained a clean, safe work environment by complying with established safety procedures and guidelines.
  • Ensured proper labeling and packaging of products, adhering to company standards and minimizing potential damages during transport.
  • Expedited urgent orders through prioritized picking strategies while maintaining accuracy standards.
  • Maintained strong working relationships with coworkers, contributing to a positive and supportive team environment within the warehouse.
  • Collaborated with team members to complete picking tasks quickly and efficiently.
  • Demonstrated versatility within the warehouse workforce by cross-training in multiple roles beyond order picking responsibilities.
  • Supported quality assurance initiatives by carefully inspecting products before packaging them for shipment.
  • Assisted in managing inventory levels, performing routine cycle counts, and reconciling discrepancies as needed.
  • Played a vital role in meeting critical deadlines for customers due to efficient processing of expedited orders.
  • Increased productivity by operating various material handling equipment such as pallet jacks, forklifts, and reach trucks when necessary.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Picked and packed order items.
  • Followed orders precisely for correct items, sizes and quantities.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Kept work areas neat, clean and free from debris.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Stocked warehouse efficiently by comparing item numbers with storage locations.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Safely and securely loaded items to prevent damage during transport.
  • Coordinated efficient organization, palletizing and transportation of completed packages.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Completed inventory accounts to keep records current and promote accurate ordering.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
  • Prepared and checked outbound shipments for accuracy.
  • Transported merchandise pallets to move in warehouse.
  • Interacted with guests in friendly and knowledgeable way.
  • Greeted store customers and discussed needs.
  • Recorded daily activities for inventory control.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Managed timely and effective replacement of damaged or missing products.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Received new stock and input values into computer system.
  • Stocked designated items on shelves, end caps and displays.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
  • Worked with customers to pack items according to specific desires and requirements.
  • Supervised and trained new staff in performing census.
  • Maintained store assets with effective loss prevention strategies.
  • Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Partnered with merchandising team to create and implement profitable pricing strategies.
  • Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
  • Located needed merchandise in inventory using Type software and placed on skids for transport to shelves.
  • Updated merchandise pricing to match new values and special promotional rates.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Greeted customers and directed to requested products.
  • Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
  • Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
  • Tracked accumulated hours and dollar amounts charged to each client job to calculate client fees for professional services such as legal or accounting services.
  • Checked product levels and recommended new purchases.
  • Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
  • Developed plan-o-grams and layouts that maximized sales.
  • Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
  • Conducted interviews by following stringent guidelines and confidentiality laws.
  • Updated manuals to reflect amending of rates, rules or regulations.
  • Noted unsafe components inside packages and discussed concerns with supervisors.
  • Marked stock with identification tags and labels to outline information such as storage locations.
  • Stocked shelves to match planogram images and instructions.

Deli Department Manager

Walmart
05.2019 - 06.2021
  • Monitored food quality closely throughout preparation stages from receiving shipments to production to presentation at the counter or display case.
  • Delivered front-end support to staff during rush periods.
  • Managed staff performance through regular evaluations, providing constructive feedback and coaching opportunities.
  • Cultivated a positive work atmosphere prioritizing employee morale which resulted in low turnover rates high levels of satisfaction among team members.
  • Conducted regular equipment maintenance checks, ensuring safe operation of slicers, scales, refrigeration units, and other tools within the department.
  • Established efficient workflows within the department for improved productivity among all staff members during peak hours or special events catering orders.
  • Streamlined deli operations for increased efficiency, implementing inventory management systems and staff scheduling practices.
  • Contributed to schedule creation and set daily priorities for supervisory staff.
  • Oversaw ordering processes for supplies and products, maintaining appropriate stock levels to meet anticipated demand while minimizing overstock situations.
  • Collaborated with store management team to develop marketing initiatives that boosted traffic and sales in the deli department.
  • Developed strong vendor relationships, negotiating pricing and delivery schedules for optimal inventory levels.
  • Set and enforced high-quality standards for deli products, ensuring that all offerings met or exceeded company guidelines as well as customer expectations.
  • Increased sales with creative merchandising strategies, such as cross-promotion and seasonal product displays.
  • Created appealing menu offerings based on seasonal ingredients availability trends both locally sourced fresh produce meats cheeses artisan breads spreads condiments.
  • Achieved excellence in food safety by conducting regular training sessions with staff to ensure compliance with state regulations and company policies.
  • Introduced new product lines to the deli department based on consumer trends and market research, driving sales growth within the category.
  • Developed and implemented standard and special menu items and deli selections.
  • Developed and implemented systems to maintained accurate records of product costs, production and losses.
  • Implemented cost control measures to reduce waste and optimize profits without sacrificing quality or customer experience.
  • Addressed customer concerns promptly, resolving issues effectively to ensure repeat business and positive word-of-mouth referrals.
  • Purchased products for deli department according to store product guidelines.
  • Maintained a clean and sanitary deli environment, adhering to health department regulations and company policies.
  • Enhanced customer satisfaction by ensuring prompt and courteous service at the deli counter.
  • Controlled inventory costs by carefully managing portion control and reducing waste.
  • Observed quality assurance standards to optimize freshness of deli products.
  • Inventoried food products and associated materials on weekly basis.
  • Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
  • Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
  • Analyzed customer feedback to identify areas of improvement and evaluated performance over time.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Motivated staff to perform at peak efficiency and quality.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Collaborated with other departments to coordinate deli promotions and verify proper stock levels.

Education

Economy

University Sidi Mohamed Ben Abd Lah
Morocco
07.2016

Skills

  • Merchandise Stocking
  • Workplace Safety
  • Customer Relationships
  • Product restocking
  • Deadline-oriented
  • Product displays
  • Heavy Lifting
  • Shipping and receiving
  • Shelving of products
  • Equipment Operation
  • Hand-Eye Coordination
  • Merchandise Display
  • Storage Organization
  • Stock Rotation
  • Performance Improvement
  • Shipment Inspection
  • Cleaning procedures
  • Visual Merchandising
  • Stock replenishment
  • Sales Support
  • Pallet Jack Operation
  • Warehouse Operations
  • Safety processes and procedures
  • Equipment monitoring
  • Barcode scanning
  • Pallet jack use
  • Quality verification
  • Safety methods
  • Sales floor replenishment
  • Product markdown
  • Customer Service
  • Willing to Learn
  • Flexible Schedule
  • Customer Assistance
  • Positive Attitude
  • Punctual and Reliable
  • Friendly and Personable
  • Shelf Stocking
  • Complex Problem-Solving
  • Warehouse Safety
  • Supply Restocking
  • Price Checking
  • Money Handling
  • Clear Communication
  • Equipment Cleaning
  • Signing and Pricing
  • Proper Stacking and Storage
  • Safe Lifting Procedures
  • Display Assembly
  • Loading and unloading
  • Energetic and Outgoing
  • Product Organization
  • Stockroom Maintenance
  • Merchandise Rotation
  • Product Labeling
  • Front-end Maintenance
  • Planogram Execution
  • Order Receiving
  • Security Monitoring
  • Paperwork Completion
  • Proficient with planograms and schematics
  • Inventory cycle counting
  • Workstation cleaning
  • Protected lifting
  • Inventory reporting
  • Facilities sanitizing
  • Shelf merchandising
  • Storage Management
  • Product tagging
  • Pallet management
  • Decision-Making
  • Teamwork and Collaboration
  • Quick Learner
  • Inventory Management and Planning
  • Product pricing
  • Time Management
  • Retail Merchandising
  • Inventory Tracking
  • Work Area Maintenance
  • Payment Processing
  • Stock management
  • Product identification
  • Attention to Detail
  • Exceptional time management skills
  • Critical Thinking
  • Data Entry
  • Stocking and Replenishing
  • Stocking
  • Inventory Audits
  • Records Management

Languages

Arabic
Native or Bilingual
French
Native or Bilingual
English
Native or Bilingual

Timeline

Order Picker

Hobby Lobby Warehouse
06.2024 - 07.2024

Costumer Service Specialist

Fritolay
07.2021 - Current

Deli Department Manager

Walmart
05.2019 - 06.2021

Stock Associate

Sprouts

Economy

University Sidi Mohamed Ben Abd Lah

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Majda Razki