MAJDI FEHRI
39829 Coronation Rd,MI
Summary
Seasoned professional possessing extensive retail and management experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction. Recognized for reversing downward spirals by overhauling systems, processes and training programs.
Determined and responsible Assistant Store manager with more than 12 years of success boosting efficiency and streamlining procedures. Focused on smoothly overseeing financial, personnel and operational facets. Effectively balance targets with resources and optimize long-term success.
Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Lowe's
03.2020 - Current
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Walked through store areas everyday to identify and proactively resolve issues negatively impacting operations.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Interviewed, hired and trained 235 staff associates and equipped to comply with company policies and procedures.
- Hired, trained and supervised retail team members bringing in $1.2M in annual revenue for Pro Business.
- Supervised team of up to 49 merchandising employees and monitored adherence to company standards.
Assistant Store Manager
Walmart
06.2018 - 03.2020
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
- Met or exceeded monthly sales goals as team leader by up to 10%.
- Monitored security and handled incidents calmly.
- Answered questions about store policies and concerns to support positive customer experiences.
- Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed scheduling for store shifts to accomplish proper staffing at all times.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Supervised and evaluated staff of 85 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
Assistant Store Manager
Walmart
02.2016 - 06.2018
- Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Maintained high levels of organization in store by directing customers and replenishing merchandise.
- Completed monthly and quarterly P&L reports for senior management.
- Maintained exceptionally clean, customer-friendly and well-run Electronics department.
- Trained and managed associates in customer service and sales techniques.
- Advanced to key holder and assistant manager-in-charge in manager's absence.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to raise customer satisfaction ratings to 95% in 2 years.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Assistant Store Manager
Walmart
07.2013 - 02.2016
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Supervised and evaluated staff of 39 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Drafted employee work schedules to fill coverage gaps.
Manager/Head Technician
ICOMPUTERS
08.2010 - 06.2013
- Responsible for maintaining optimal inventory levels and increasing turns by ordering relevant products and adjusting order quantities to meet sales trend.
- Ensure strategic positioning of computer accessories throughout stores to generate incremental impulse sales.
- In charge of hiring, training and scheduling technicians and sales associate.
- Drive full customer satisfaction by making sure all complaints are addressed in at timely manner with a focus on retention and repeat business.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades
Technical Manager
ICON COMPUTERS
12.2007 - 07.2010
- Supervised technicians, maintained quality of product repairs and monitored all service equipment.
- In charge of stocking and maintaining required parts inventory levels.
- Responsible for interacting with customers, receiving orders, processing sales and managing customer issues.
- Prepared technician labor schedules, repair revenues projections and other financials for store manager's review and approval.
- Headed and successfully managed multi-department rollout of robust, flexible and secure electronic data interchange.
Owner and Manager
DIGIT@LL TUNIS- TUNISIA
06.2004 - 07.2006
- Established a small electronics company by creating a business plan, obtaining start-up capital, satisfying business licensing and insurance requirements.
- Maintained professional relationships with clientele while building a rapport with local businesses, and educational institutions within the city.
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations
- Optimized team hiring, training and performance
Education
COMPUTERS HARDWARE -
Soliman Informatique
SOLIMAN2003
GRAPHIC DESIGNER CERTIFICATE -
GRAPHIC DESIGN ARIANA
ARIANA2002
High School Diploma -
Soliman High School
Soliman1999
Skills
- Business plan
- Financials
- Hiring
- Inventory levels
- Customer Service
- Building Effective Relationships
- Sales Goals
- Excellent knowledge of Computer Hardware
- Sales techniques
- Scheduling
- Product Knowledge
- Relationship building and management
- Languages :Arabic, French and English
Certification
BIT INFORMATIQUE (TUNISIA): COMPUTER REPAIR AND NETWORK 2002-2003
INTERESTS AND HOBBIES
- TRAVELLING
- OUTDOOR GAMES
- MUSIC PRODUCING AND DJING
- MARTIAL ARTS
- PLAYING CHESS
- WATCHING MOVIES
- SWIMMING
- VIDEO GAMES
Timeline
Assistant Store Manager
Lowe's
03.2020 - Current
Assistant Store Manager
Walmart
06.2018 - 03.2020
Assistant Store Manager
Walmart
02.2016 - 06.2018
Assistant Store Manager
Walmart
07.2013 - 02.2016
Manager/Head Technician
ICOMPUTERS
08.2010 - 06.2013
Technical Manager
ICON COMPUTERS
12.2007 - 07.2010
Owner and Manager
DIGIT@LL TUNIS- TUNISIA
06.2004 - 07.2006
COMPUTERS HARDWARE -
Soliman Informatique
GRAPHIC DESIGNER CERTIFICATE -
GRAPHIC DESIGN ARIANA
High School Diploma -
Soliman High School
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