Majdi Mangush
Bakersfield,CA
Summary
- Process Assistant experienced in identifying and coordinating process improvement initiatives that incorporate best practices and standard operating procedures. Skillfully identifies, plans and implements prioritized projects for organizational transformation. Excel Sheets proficiency and demonstrated skill managing and driving multiple projects with minimal supervision.
- Reliable professional with experience in optimizing administrative and operational processes. Proven ability to manage multiple projects and prioritize tasks to meet deadlines.
- Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
13
13
years of professional experience
Work History
Floor&Decor Sales Associate
Floor & Decor
06.2024 - Current
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Board of Directors Member/Supervisor
Safe Haven Foster Family Agency
11.2021 - Current
- Advising the CEO, developing strategic plans, approving budgets and business decisions, evaluating the management
- I helped successfully navigate the organization through a period of financial difficulty.
- Assisted the board in developing a new strategic plan.
- Served on the nominating committee responsible for selecting new board members.
Process Assistant/Supervisor
Amazon
10.2020 - 02.2024
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Conducted training to improve operations.
- Determined and recommended methods to implement improvement opportunities.
- Developed production techniques and production processes to meet customer and organizational needs.
- Maintained knowledge of industry techniques, methods and equipment to create competitive advantage leading to business growth.
Uber/Lyft Driver
Uber And Lyft
08.2019 - 05.2020
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
Server
Dennys Restaurant
06.2017 - 05.2019
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.
Intern Desk Job/Computer Assistant
MSC Shipping Company Office In My Home Country
01.2012 - 05.2013
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Education
No Degree - Business Administration
Bakersfield College
Bakersfield, CA12.2025
High School Diploma -
San Marcos High School
San Marcos, CA05.2015
Skills
- Management Support
- Scheduling Coordination
- Safety Management
- Assignment Delegation
- Decision Making
- Training and Development
- Organizational Skills
- Team Leadership
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Floor&Decor Sales Associate
Floor & Decor
06.2024 - Current
Board of Directors Member/Supervisor
Safe Haven Foster Family Agency
11.2021 - Current
Process Assistant/Supervisor
Amazon
10.2020 - 02.2024
Uber/Lyft Driver
Uber And Lyft
08.2019 - 05.2020
Server
Dennys Restaurant
06.2017 - 05.2019
Intern Desk Job/Computer Assistant
MSC Shipping Company Office In My Home Country
01.2012 - 05.2013
No Degree - Business Administration
Bakersfield College
High School Diploma -
San Marcos High School
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