Summary
Overview
Work History
Education
Skills
Certification
Languages
Projects
Timeline
Generic

Majeed Muhiuddin

Jamaica,NY

Summary

Experienced retail manager with a strong background in customer relations, technical support, and team leadership. Currently managing operations at iFix Screens, overseeing sales, inventory, and employee training while maintaining service quality and fostering positive relationships. Skilled in IT support and patient relations from previous roles at Rejuvenating Fertility Center. Proven ability to enhance communication and efficiency across multiple locations.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Manager

IFix Screens
11.2023 - Current
  • Human Resources and Operations: Facilitated candidate interviews, provided training, and enforced store policies. Ensured service quality, maintained customer and supplier relationships, and fostered a safe work environment.
  • Retail Sales Management: Managed sales of phones and accessories, including Simple Mobile sim activation.
  • Inventory and Supply Oversight: Oversaw inventory management and supply ordering for the store.
  • Technical Repairs: Proficiently repaired cell phones, tablets, laptops, and gaming consoles.

Patient Relations

Rejuvenating Fertility Center
10.2023 - 11.2023
  • Patient Interaction Management: Addressed patient inquiries, needs, and concerns promptly and effectively, offering non-clinical information.
  • Complaint Handling: Filtered and forwarded patient complaints to the operations manager for resolution across all locations.
  • Standardization of Care: Implemented protocols to ensure consistent quality of care across all RFC locations.
  • Operational Efficiency: Maintained uniformity in equipment and technology, and proposed innovative communication strategies to enhance staff collaboration and operational efficiency. Additionally, assisted with HR duties as required.

Crew Member/Team Lead

Dunkin' Donuts
06.2014 - 10.2023
  • Customer Service Excellence: Provided timely and friendly customer service.
  • Inventory and Register Management: Managed inventory restocking and balanced registers.
  • Training and Conflict Resolution: Assisted in training others, resolved employee conflicts, and addressed customer complaints.
  • Communication: Introduced new items and equipment to coworkers and management.

Technician

IFix Screens
01.2022 - 09.2023
  • Retail Operations Management: Managed phone and accessory sales, including Simple Mobile sim activation, while overseeing inventory and supply ordering for the store.
  • Technical Repair Expertise: Proficiently repaired cell phones, tablets, laptops, and gaming consoles

Education

BBA - Business Administration

Brooklyn College of The City University of New York
Bedford, NY
06.2023

Associate of Science - Business Administration

Queensborough Community College of The City University of New York
Bayside, NY
06.2021

Skills

  • Business Administration
  • Performance Management
  • Operations Management
  • Workforce Management
  • Strategic Planning
  • Staff Management
  • Project Management
  • Negotiation
  • Staff Training and Development
  • Time Management
  • Human Resources Management
  • Customer Service

Certification

MPM - Master Project Manager by American Academy of Project Management


EverUp Micro-Credential in Project Management 100-hour certification from the New York Jobs CEO Council and CUNY

Languages

Bengali
Native or Bilingual
English
Full Professional
Hindi
Professional Working
Urdu
Professional Working

Projects

Launch of Glam Tailored Suit 2022

  • Devised a plan to launch a successful tailored suit store
  • Used project management tools such as business charter, work breakdown structure, requirements traceability matrix, activity list, shareholders register, communication management plan, risk management plan, and quality management plan

Gender Impact & Inequality in Human Resource Field 2021

  • Researched and analyzed how gender impacts the Human Resource field and the effects of gender inequality on a typical workplace
  • Found gender does have an impact on the field and there is also gender inequality in the field

Marketing Bubble Tea for Dunkin Donuts 2017

  • Introduced a new product in a company of choice
  • Analyzed and persuaded why the product would succeed in the market
  • Worked cohesively in a group of three

Timeline

Manager

IFix Screens
11.2023 - Current

Patient Relations

Rejuvenating Fertility Center
10.2023 - 11.2023

Technician

IFix Screens
01.2022 - 09.2023

Crew Member/Team Lead

Dunkin' Donuts
06.2014 - 10.2023

BBA - Business Administration

Brooklyn College of The City University of New York

Associate of Science - Business Administration

Queensborough Community College of The City University of New York

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Majeed Muhiuddin