MAJEED ZEBA
Brooklyn,NY
Summary
Success-driven, results-focused and adaptable IT professional experience in IT operations and encompassing technical support, workstations maintenance and network administration. Possess adeptness in implementing technology-based solutions for business problems, along with standards, procedures, and process that improve business functionality.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Support Desk Technician
AKIMA-CLOUDLAKE LLC
02.2018 - 11.2024
- PC Imaging and software installation
- Used ticketing systems to manage and process support actions and requests.
- Installation and Maintenance of the phones systems
- VOIP troubleshooting
- Project Management
- Diagnosed and troubleshot hardware, software and network issues.
- Help Desk Ticket Systems (spice work, service-now) to effectively manage and respond to failures, requests and escalations, actively monitor systems to identify troubleshoot and resolve errors and failures related to the desktop environment
- Tier 1 & Tier 2 Level of Troubleshooting
- Active Directory user management (assigned configuration of authentication and authorization of directory services
- Build/Manage Virtual Machine
- Setup complete connectivity to corporate network for remote locations
- Create VPN tunnels to off-site locations
- Make recommendations for future upgrades
- Evaluate and modify system’s performance
- Configured hardware, devices, and software to set up work stations for employees.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
- Tested new software and hardware prior to deployment.
IT Support Desk Technician
DATASEC
01.2016 - 12.2018
- Manage all aspects of IT (job) at Data Sec platform
- Build, configure and deploy windows 10 Desktop/Laptops
- Provide Tier 1, support to the staff
- Troubleshoot, manage, install and image desktops and phones with the customer environment
- Manage and maintain images related to desktop software and ensure that current versions are in place
- Build/manage Virtual Machine
- Client and server Machine
- Maintain System efficiency
- Identify user needs
- Developed strong relationships with customers, fostering trust and loyalty through consistent high-quality service delivery.
- Managed high-volume support tickets, effectively prioritizing tasks to maximize productivity and customer satisfaction.
- Performed comprehensive diagnostic tests on hardware components when required.
- Diagnosed and troubleshot hardware, software and network issues.
Education
No Degree - CompTIA A+.
Bronx Community College
Bronx, NY02-2025
No Degree - Front End Web Development Program
Bronx Community College
Bronx, NY07-2024
CompTIA Security+
Online
New York, NY11-2023
BU
Kingsborough Community College
New York, NY02.2022
Skills
- Windows 10 Operating System Skills
- Windows Server Administration
- Linux System Management
- Vulnerability Management
- Desktop Central Administration
- Comodo One Expertise
- Active Directory Management
- Domain Name System Expertise
- Dynamic Host Configuration
- Virtual Private Network Management
- Network Configuration Expertise
- Wide Area Network Expertise
- Wi-Fi Connectivity
- TCP/IP Protocol Knowledge
- Firewall Configuration Expertise
- Skilled in Symantec Antivirus Implementation
- Certified Internal Auditor
- Skilled in Formatting and Editing in Microsoft Word
- Advanced Excel Skills
- Task Organization
- Effective Visual Communication Skills
- Spiceworks Proficiency
- Skilled in Office 365 Applications
- SQL Proficiency
- Virtual Meeting Facilitation
- Proficient in Zoho Assist
- SCCM Administration
- Problem Resolution
- Spicework Expertise
- Technical Support
- Zendesk Proficiency
Education Certification
- Kingsborough Community College, 01/01/22
- COMPTIA SECURITY +
- CCNA
- Front End Developer
- COMPTIA A+
Personal Information
Citizenship: US CITIZEN
Certification
- Microsoft Office Specialist (MOS) Certification
- CompTIA Certification
- CPR/AED Certification
Languages
English
Native or Bilingual
French
Limited Working
Timeline
IT Support Desk Technician
AKIMA-CLOUDLAKE LLC
02.2018 - 11.2024
IT Support Desk Technician
DATASEC
01.2016 - 12.2018
No Degree - CompTIA A+.
Bronx Community College
No Degree - Front End Web Development Program
Bronx Community College
CompTIA Security+
Online
BU
Kingsborough Community College
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