Majeed Khan
New Braunfels,USA
Summary
Dynamic IT professional with a proven track record in IT, enhancing user experience through effective system upgrades and troubleshooting. Skilled in IT infrastructure and customer service, I successfully managed system updates, end-user resolutions, and prevented potential attacks. Adept at problem-solving and communication, I thrive in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Information Technology/Systems Analyst
Dish
Remote, USA
01.2023 - 09.2025
- Assisted in troubleshooting software issues to enhance user experience.
- Implemented system upgrades to support operational efficiency at Dish.
- Provided support for end users in troubleshooting system issues.
- Worked closely with IT teams to ensure proper integration between systems platforms.
- Managed system updates, increasing security and preventing potential attacks.
IT Support Specialist
NB Wireless
New Braunfels, USA
06.2023 - 08.2023
- Provided technical support to users across various hardware and software platforms.
- Diagnosed and resolved technical issues via phone, email, and in-person interactions.
- Configured and maintained desktop computers, printers, and peripherals for optimal performance.
- Monitored and analyzed security logs, identifying and mitigating 10 potential security incidents.
Education
BBA - Information Technology, Information Systems
University of Texas
San Antonio, TX12.2023
BBA - Minor in Business Administration
The University of Texas At San Antonio
San Antonio, TX12-2023
Skills
- Microsoft Office Suite (Excel, PowerPoint, Word)
- Project Management
- Business process analysis
- IT infrastructure
- System troubleshooting
- Customer service
- Technical support
- Customer Relationship Management
- Point of Sale (POS)
- Analytical skills
- Problem-solving skills
- Troubleshooting
- Effective communication skills
- Security standards
Timeline
IT Support Specialist
NB Wireless
06.2023 - 08.2023
Information Technology/Systems Analyst
Dish
01.2023 - 09.2025
BBA - Information Technology, Information Systems
University of Texas
BBA - Minor in Business Administration
The University of Texas At San Antonio