Ma. Jenine Mae Villarosa-Milovic
Miami,FL
Summary
Dynamic Store Manager at Rosetta Bakery with a proven track record in enhancing customer satisfaction and boosting sales through effective team leadership and innovative marketing strategies. Skilled in training and mentoring staff, I foster a collaborative environment while maintaining strong operational oversight and financial management. Committed to delivering exceptional service and resolving issues efficiently.
Overview
10
10
years of professional experience
Work History
Store Manager
Rosetta Bakery
06.2020 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
Barista
Rosetta Bakery
02.2018 - 06.2020
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Promoted additional items with beverages, increasing store sales.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Elevated coffee quality and consistency using precise measurements and techniques for every order.
Front Desk Receptionist
Four Points by Sheraton Miami Beach
10.2017 - 04.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Airport Customer Service Agent
Philippine Airlines
06.2015 - 06.2017
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
Education
Bachelor of Science - Tourism Management
St. Paul University
Quezon City, Philippines03-2014
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Store operations
- Training and mentoring
- Team leadership
- Friendly and positive
- Goals and performance
Languages
English
Native or Bilingual
Timeline
Store Manager
Rosetta Bakery
06.2020 - Current
Barista
Rosetta Bakery
02.2018 - 06.2020
Front Desk Receptionist
Four Points by Sheraton Miami Beach
10.2017 - 04.2018
Airport Customer Service Agent
Philippine Airlines
06.2015 - 06.2017
Bachelor of Science - Tourism Management
St. Paul University
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