MaJesta Richardson
Hollister,NC
Summary
Dynamic Customer Care Representative with extensive experience, excelling in problem resolution and customer relations. Proven ability to enhance customer satisfaction through effective call handling and active listening. Skilled in call logging and payment processing, consistently achieving service level goals while fostering positive client relationships.
Overview
6
6
years of professional experience
Work History
Customer Care Representative
Everise
12.2024 - 05.2025
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Logged call information and solutions provided into internal database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Representative
FLS
09.2023 - 12.2024
- Responded to customer requests for products, services, and company information.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Created and maintained detailed database to develop promotional sales.
Customer Care Representative
RUI
02.2023 - 12.2024
- Sought ways to improve processes and services provided.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Service Representative
TeleDirect
06.2022 - 02.2023
- Increased efficiency and team productivity by promoting operational best practices.
- Cross-trained and backed up other customer service managers.
- Identified and resolved discrepancies and errors in customer accounts.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
Alorica
08.2019 - 10.2021
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
Associates - Justice Studies
Winston-Salem State University
Winston-Salem, NC05.2018
High School Diploma -
Warren County High School
Warrenton, NC06.2015
Skills
- Call logging
- Billing coordination
- Email correspondence
- Custom order management
- Multitasking and organization
- Problem resolution
- Payment processing
- Appointment scheduling
- Decision-making
- Customer relations
- Call handling
- Issue escalation
- Phone etiquette
- Active listening
- Call center experience
Timeline
Customer Care Representative
Everise
12.2024 - 05.2025
Customer Service Representative
FLS
09.2023 - 12.2024
Customer Care Representative
RUI
02.2023 - 12.2024
Customer Service Representative
TeleDirect
06.2022 - 02.2023
Customer Service Representative
Alorica
08.2019 - 10.2021
Associates - Justice Studies
Winston-Salem State University
High School Diploma -
Warren County High School
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