Majesta Sanders
Broken Arrow,Ok
Summary
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Senior Patient Access Representative
Hillcrest Medical Center
06.2022 - Current
- Checking patients in and out when they arrive for medical appointments.
- Answering the phone to address patient inquiries and scheduling appointments.
- Documenting insurance information, personal information, payment methods, and other important patient information
- Updating patient files and appointment information accurately
- Communicating information and important details to other medical care staff
- Contacting insurance companies regarding coverage, preapprovals, billing, and other issues
- Managing various types of paperwork and other clerical duties
- Transcribing incoming orders from outside facilities and/or providers
- Data entry and record keeping via shared spreadsheets
- Ex: Microsoft Excel and Access.
Non-Certified Nursing Assistant
Tulsa Nursing Center
02.2022 - Current
- As a NCNA, I work to provide great patient care
- Assist with daily living activities
- This includes delivering meals to patients, turning and ambulating patients, and providing plenty of fresh water, as well as extra nourishment between meals
- Help patients with personal hygiene
- Provide patients with bedpans, help with baths, shampoos, and showers
- Check vital signs and record daily information in the patient's chart
- Assist the nurses and other staff as needed.
Medical Assistant
MedWise Urgent Care
05.2021 - Current
- As a Medical Assistant with Med Wise Urgent Care, my responsibilities consisted of providing a positive patient experience through exams, assisting in procedures, performing lab testing, and coordinating the patient's movement through the phases of care within the clinic.
Patient Experience Coordinator
MedWise Urgent Care
08.2020 - 05.2021
- As the Patient Experience Coordinator with Med Wise Urgent Care, my responsibilities are to create and maintain a positive patient experience, gathering patient information, and inputting information into the electronic medical record system, while maintain patient files, medical records, preparing forms, verifying information, while following HIPPA guidelines
- I am also responsible for answering phone calls, emails, scanning documents into patient charts, while keeping a clean and organized lobby
- During my time at MedWise, I have shadowed and helped the Medical Assistants if needed.
Relief Assistant Manager
QuikTrip
04.2016 - 08.2020
- As an Relief Assistant Manager with QuikTrip, my job duties included being the supervisor of clerks on my shifts, responsible for handling large amounts of money, insuring a clean environment for customers and employees
- While providing excellent customer service to the customers.
Education
High school diploma -
Broken Arrow High School
Broken Arrow, OK05.2015
Skills
- Medical Office Experience
- Customer Services
- HIPAA
- Front Desk
- Medical Scheduling
- Order/Referral Transcriptions
- Medical Records
- Data Entry
- Insurance Verification
- EMR Systems
- Epic
- Microsoft Access, Excel, and Word
- Time management
- Patient Registration
- Patient check-in
- Multitasking and Organization
- Appointment Scheduling
- Medical Terminology
- Healthcare systems navigation
- Problem-Solving
- Insurance Billing
- Eligibility Determination
- Scheduling Diagnostic Procedures
- Attention to Detail
Timeline
Senior Patient Access Representative
Hillcrest Medical Center
06.2022 - Current
Non-Certified Nursing Assistant
Tulsa Nursing Center
02.2022 - Current
Medical Assistant
MedWise Urgent Care
05.2021 - Current
Patient Experience Coordinator
MedWise Urgent Care
08.2020 - 05.2021
Relief Assistant Manager
QuikTrip
04.2016 - 08.2020
High school diploma -
Broken Arrow High School