Majestica Eddings
Bismarck,ND
Summary
Dynamic warehouse professional with extensive experience at Factory Motor Parts Company, excelling in inventory management and customer service. Proven ability to enhance operational efficiency and reduce order processing times through effective time management and problem-solving skills. Committed to fostering strong relationships and ensuring high customer satisfaction.
Overview
10
10
years of professional experience
Work History
Warehouse Worker
Factory Motor Parts Company
03.2025 - Current
- Conducted inventory audits to ensure accurate stock levels and reduce discrepancies.
- Maintained cleanliness and organization of work areas to promote safety and efficiency.
- Collaborated with team members to streamline shipping processes and improve delivery timelines.
- Trained new employees on safety protocols, equipment operation, and warehouse procedures.
- Monitored product quality during receiving and shipping to uphold company standards.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Supported customer satisfaction efforts through prompt resolution of delivery issues.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
- Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.
- Streamlined inventory management, updating records to reflect real-time stock levels.
- Reduced order processing times with meticulous attention to order picking and packaging.
- Assembled pallets and crates for secure transportation of materials.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Helped customers receive product in a timely manner.
- Use customer service tools to provide friendly and helpful communication to resolve any problems that the customer may have.
Parts Runner
Sherbinskies
05.2024 - 12.2024
- Delivered timely parts to technicians, ensuring minimal downtime in repair processes.
- Coordinated inventory management, tracking parts availability and optimizing stock levels.
- Assisted in maintaining a clean and organized work environment to enhance operational efficiency.
- Collaborated with team members to streamline delivery routes, improving turnaround times.
- Monitored equipment condition and reported maintenance needs to prevent operational disruptions.
- Facilitated smooth operations within service department teams through consistent communication regarding part status updates and estimated arrival times.
- Reduced downtime in repair jobs by quickly identifying required parts and ensuring their availability.
- Resolved discrepancies between invoices and received goods, collaborating closely with vendors to rectify any issues in a timely manner.
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
Driver, Warehouse Orders
Factory Motor Parts Company
09.2023 - 05.2024
- Operated delivery vehicles to transport warehouse orders efficiently.
- Loaded and unloaded products, ensuring accurate inventory management.
- Collaborated with warehouse staff to enhance order fulfillment processes.
- Maintained vehicle cleanliness and performed routine maintenance checks.
- Assisted in training new drivers on operational procedures and safety standards.
- Followed safety protocols to minimize risks during transportation operations.
- Utilized tracking systems to monitor delivery schedules and maintain punctuality.
- Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
- Maintained safe driving records by strictly following traffic rules and regulations.
- Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
- Enhanced customer satisfaction with timely deliveries and professional communication during pickups and dropoffs.
- Handled sensitive materials with care, ensuring no damage occurred during transportation or storage periods.
- Resolved any discrepancies between actual stock and inventory records, ensuring the accuracy of warehouse data.
- Completed on-time deliveries by choosing best and most efficient routes.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Managed customer inquiries and complaints in polite and professional manner.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Fostered positive working relationships with regular customers.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
Driver, Warehouse Orders
NAPA Auto Parts - Genuine Parts
02.2022 - 09.2023
- Implemented improvements in loading techniques, reducing turnaround time for deliveries.
- Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
- Collaborated with warehouse staff for efficient loading and unloading of cargo, minimizing delays in the supply chain process.
- Obtained signatures upon delivery completion, confirming receipt of goods by customers in a timely manner.
- Managed time efficiently while on the road to meet strict deadlines for multiple deliveries per shift.
- Assisted in inventory management, ensuring accurate record-keeping and timely processing of orders.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Delivered packages to customer doorsteps and business offices.
- Verified accuracy of all deliveries against order forms.
- Expedited deliveries to meet customer deadlines and requirements.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Successfully avoided time delivery delays by carefully planning best routes.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Operated delivery vehicles to transport warehouse orders efficiently.
- Collaborated with warehouse staff to enhance order fulfillment processes.
- Assisted in training new drivers on operational procedures and safety standards.
- Followed safety protocols to minimize risks during transportation operations.
- Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
- Resolved any discrepancies between actual stock and inventory records, ensuring the accuracy of warehouse data.
- Handled sensitive materials with care, ensuring no damage occurred during transportation or storage periods.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Fostered positive working relationships with regular customers.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
Assembler
Bobcat Doosan
01.2021 - 11.2021
- Assembled components according to blueprints and specifications, ensuring product accuracy and quality.
- Operated hand tools and machinery safely, adhering to all safety protocols during assembly processes.
- Collaborated with team members to streamline production workflows, enhancing overall efficiency.
- Conducted regular inspections of assembled products for defects, maintaining high-quality standards.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Consistently met or exceeded daily production quotas while maintaining exceptional quality standards in all completed assemblies.
- Contributed to a positive work environment by offering assistance when needed and maintaining open communication with colleagues.
- Established strong relationships with supervisors and managers through consistent communication regarding progress updates, concerns, or areas for potential improvement.
- Reduced downtime, promptly addressing and resolving equipment malfunctions.
- Maintained high standards of cleanliness and organization, ensuring safe working environment.
- Improved product quality with meticulous attention to detail during assembly.
Lead CSR
Brunospizzeria
03.2020 - 06.2021
- Supervised customer service team to enhance service quality and operational efficiency.
- Trained and mentored new staff on effective customer interaction techniques.
- Implemented process improvements to streamline order handling and reduce wait times.
- Resolved customer complaints promptly, ensuring high satisfaction levels and repeat business.
- Collaborated with management on strategic initiatives to boost overall customer experience.
- Assisted in the development of training materials to standardize employee knowledge and performance.
- Trained new hires on company policies and procedures, ensuring consistent quality of service delivery.
- Reduced wait times for customers by efficiently managing high call volumes during peak periods.
- Collaborated with team members to develop strategies for boosting customer retention rates.
- Established rapport with customers through active listening skills, empathetic responses, and genuine interest in their needs.
- Implemented feedback from customers to improve processes and enhance overall user experience.
- Exceeded performance targets regularly by maintaining a high level of productivity and consistently delivering results.
- Cross-trained and backed up other customer service managers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Head Cashier/Lead CSR
Little Ceasers
11.2015 - 02.2018
- Trained new cashiers on register operations and customer service techniques.
- Enhanced customer experience by resolving issues promptly and efficiently.
- Coordinated shift schedules to optimize staff coverage during peak hours.
- Implemented inventory controls to reduce shrinkage and minimize waste.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Led cashiers and associates in providing thoughtful customer service.
- Processed both cash and card purchases and returns.
- Adhered to company guidelines regarding security protocols when managing large sums of money or sensitive financial information.
- Utilized point-of-sale systems proficiently, processing various forms of payment quickly and accurately.
- Improved customer satisfaction with prompt and courteous service, resolving complaints and inquiries with empathy and professionalism.
Education
GED -
Online
Bismarck, NDSkills
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Critical thinking
- Creative problem solving
- Decision-making
- Problem resolution
- Relationship building
- Customer relations
- Call center experience
- Computer proficiency
- Product knowledge
Timeline
Warehouse Worker
Factory Motor Parts Company
03.2025 - Current
Parts Runner
Sherbinskies
05.2024 - 12.2024
Driver, Warehouse Orders
Factory Motor Parts Company
09.2023 - 05.2024
Driver, Warehouse Orders
NAPA Auto Parts - Genuine Parts
02.2022 - 09.2023
Assembler
Bobcat Doosan
01.2021 - 11.2021
Lead CSR
Brunospizzeria
03.2020 - 06.2021
Head Cashier/Lead CSR
Little Ceasers
11.2015 - 02.2018
GED -
Online