Summary
Overview
Work History
Education
Skills
Timeline
Generic

Majestica Rivers

Lovington

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Personable, friendly and solution-oriented with over 3 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction. Highly organized Concierge with a background in providing top-notch customer service in luxury environments. Skilled in responding promptly to guest inquiries and concerns, managing reservations, and coordinating special events. Strengths include strong problem-solving skills, time management, multitasking, and ability to maintain calm under pressure. Notable for creating personalized experiences that enhance customer satisfaction and loyalty. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience

Work History

Medical Assistant

South east new mexico podiatrist
Carlsbad
07.2025 - Current
  • Assisted physicians with patient examinations and treatment procedures.
  • Managed patient records using electronic health record systems.
  • Prepared exam rooms and ensured proper sanitation protocols.

Concierge

Nor Lea Hospital
Lovington
07.2024 - 08.2024
  • Greeted Patients at the door and asked them if they needed help finding where they need to go
  • Helped patients with wheelchairs to and from vehicle
  • Offered personalized concierge services such as booking appointments or arranging transportation needs for guests.

Home Health Care Provider

Girling Community Care
Lubbock
04.2022 - 08.2022
  • Maintained clean and well-organized environment for client happiness and safety
  • Supervised medication administration, personal hygiene and other activities of daily living
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs
  • Helped clients stay happy and healthy by providing mental and emotional support.

Call Center Representative

Telephone Marketing Services
Lubbock
02.2022 - 08.2022
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Developed effective working relationships with team members across multiple departments.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Maintained high levels of professionalism while interacting with customers via phone or email.

Cashier

Food King Supermarkets
Lubbock
06.2020 - 07.2022
  • Operated cash register or POS system to receive payment by cash, check and credit card
  • Accepted cash and credit card payments, issued receipts and provided change
  • Answered customer questions and provided store information
  • Delivered high level of customer service to patrons using active listening and engagement skills
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity
  • Trained new team members in cash register operation, stock procedures and customer services.

Education

High School Diploma -

Carlsbad High School
Carlsbad, NM
05.2019

Some College (No Degree) - Associates And Cosmetology

New Mexico Junior College
Hobbs, NM

Some College (No Degree) -

South Plains College
Levelland, TX

Skills

  • Home Cleaning and Sanitizing
  • Companionship
  • Emotional Support
  • Heavy Lifting
  • Patient Health Assessments
  • Verbal Communication
  • Written Communication
  • Observation Communication
  • Meal Planning
  • Meal Preparation
  • Bathing Support
  • Customer Service Optimization
  • Team Development
  • Call Control Skills
  • Keyboarding
  • Inbound Call Handling
  • Logging Call Information
  • Customer service
  • Patient assistance
  • Team collaboration
  • Effective communication
  • Problem solving
  • Time management
  • Active listening
  • Organizational skills
  • Attention to detail
  • Excellent multitasking
  • Team player mentality
  • Multitasking and organization
  • Decision-making
  • Strong interpersonal skills
  • Client confidentiality

Timeline

Medical Assistant

South east new mexico podiatrist
07.2025 - Current

Concierge

Nor Lea Hospital
07.2024 - 08.2024

Home Health Care Provider

Girling Community Care
04.2022 - 08.2022

Call Center Representative

Telephone Marketing Services
02.2022 - 08.2022

Cashier

Food King Supermarkets
06.2020 - 07.2022

High School Diploma -

Carlsbad High School

Some College (No Degree) - Associates And Cosmetology

New Mexico Junior College

Some College (No Degree) -

South Plains College
Majestica Rivers