Majestica Stevens
Irvine,KY
Summary
Customer-focused professional with experience in medical and call center settings, skilled in patient intake and conflict resolution. Managed inbound inquiries, provided accurate information, and maintained detailed records. Ensured timely resolution of complaints while fostering positive relationships through effective multi-task management and active listening.
Overview
6
6
years of professional experience
Work History
Ophthalmic Technician
Eye Care Center
Richmond, KY
03.2024 - Current
- Perform visual function and diagnostic tests, such as applanation tonometry, refraction, and retinoscopy.
- Utilize tools such as a Humphrey field analyzer and OCT to take eye measurements.
- Informed the Optometrist of changes in patient's visual acuity and vision issues to facilitate timely diagnosis.
- Dilate eyes to prepare patients for their eye exam.
- Explain how to properly use eye drops or other medications.
- Explain how to properly use contact lenses.
- Obtained and verified medical histories to ensure accurate patient records.
- Managed inventory levels by tracking stock and placing orders to maintain adequate supplies.
Frame Assembler
Framebridge
Richmond, KY
12.2022 - 02.2023
- Frames pictures in custom-made or stock frames: Mounts picture on backing, using glue.
- Cut the mounted picture to fit frame, using paper cutter or power saw.
- Cleaned glass and placed it in upturned frame to ensure a polished presentation.
- Places the picture on top of glass.
- Cut cardboard to fit frame and secure it to back of picture for stability and protection.
- Pushes or taps brads into frame or uses a stapler to staple picture in place.
- Glue paper cover to the back of the frame.
- Attaches screw eyes and wire to the frame, using hand tools or a staple gun.
- Assisted with various tasks in a temporary role, supporting team operations and workflow.
Remote customer service representative
Helpware
Mount Sterling, KY
12.2021 - 03.2022
- Handled inbound calls for Virginia Rental relief, providing accurate information and assistance to clients.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Documented customer interactions and updated case notes in support records.
- Utilized service scripts and help center procedures to deliver consistent support and enhance customer experience.
- Collaborated with internal teams to monitor and resolve open cases, ensuring timely responses to customer inquiries.
- Verified information and entered data into the program.
- Skilled in multitasking, answering calls, navigating several open windows, and data entry.
- Utilized multiple screens to streamline workflow and enhance communication with clients.
- Answered inbound calls for Virginia Rental relief.
- Functioned as a customer service representative, delivering support and resolving customer issues.
Customer Service Representative
Maximus
Winchester, KY
09.2020 - 12.2021
- Handled high volumes of inbound calls, providing timely assistance to customers across the United States.
- Responded to customer inquiries about various insurance types, ensuring clear understanding of policies and coverage.
- Answered high volumes of inbound calls across the United States.
- Monitored multiple screens at once to track information.
- Managed multiple screens simultaneously.
- Handled over 80 customer calls daily, providing effective service and support.
- Demonstrated typing proficiency at 30 words per minute for efficient documentation.
Education
High school diploma -
Estill County High School
Irvine, KYSkills
- Clinical procedures
- Electronic health records
- Patient intake
- Patient care focus
- Data entry
- Attention to detail
- Time management
- Multitasking management
- Organization and time management
- Team collaboration
- Customer service
- Conflict resolution
- Active listening
- Empathy and compassion
- Adaptability
- Multitasking and organization
Timeline
Ophthalmic Technician
Eye Care Center
03.2024 - Current
Frame Assembler
Framebridge
12.2022 - 02.2023
Remote customer service representative
Helpware
12.2021 - 03.2022
Customer Service Representative
Maximus
09.2020 - 12.2021
High school diploma -
Estill County High School