Majestika Drake
Georgetown,TX
Summary
Proactive Manager and Caregiver with extensive experience in team leadership, customer service, and caregiving. Successfully resolved conflicts and enhanced satisfaction through strategic planning and effective communication. Skilled in cross-training staff, maintaining safety, and providing emotional support, delivering high-quality service and care.
Overview
8
8
years of professional experience
Work History
Manager
Sonic Drive In
05.2014 - 07.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Caregiver
The Delaney at Georgetown Village
05.2018 - 12.2018
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Built strong relationships with clients to deliver emotional support and companionship.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
Education
Galen College Of Nursing
Austin, TX 01.2024 - 05.2024
High School Diploma -
East View High School
Georgetown, TX07.2016
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Schedule Preparation
- Customer Service
- Effective Communication
- Multitasking
- Team Development
Timeline
Galen College Of Nursing
01.2024 - 05.2024
Caregiver
The Delaney at Georgetown Village
05.2018 - 12.2018
Manager
Sonic Drive In
05.2014 - 07.2022
High School Diploma -
East View High School
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