Majesty Tunoa - Marshall
'Ewa Beach,HI
Summary
Committed and hardworking cashier and waitress with 4 years of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Hardworking ramp team member skilled in safely moving heavy loads manually or using forklifts and pallet jacks. Punctual, reliable and dedicated to teamwork. Good maintenance and repair skills with training in Air Cargo handling as well as material sorting.
Overview
6
6
years of professional experience
Work History
Server/Bartender Assistant
Reflections Restaurant
11.2023 - Current
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
- Supported person wait staff who attended to specific needs of countless customers daily for Country Club restaurant with social relevancy and intentionality.
Event Server/Prep Cook
Aloha Hospitality Professionals
05.2022 - 11.2023
- Enhanced guest experience by providing exceptional service and maintaining clean, welcoming environment.
- Assisted event coordinators in seamless execution of events by efficiently setting up and breaking down venues.
- Delivered timely, accurate food and beverage orders to ensure guest satisfaction and repeat business.
- Adapted to diverse event types, customizing service approach for weddings, corporate functions, and social gatherings.
- Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
Material Handler
Fedex Express
10.2022 - 08.2023
- Enhanced cargo handling efficiency by implementing advanced inventory management systems.
- Maintained safe work environment by following proper safety protocols and conducting regular inspections.
- Increased productivity, utilizing forklifts and other material handling equipment effectively.
- Turn over of 3 - 4 flights within 45 minutes to offload and unload ULD's onto cargo planes.
- Optimized storage space usage by devising efficient shelving layouts and organization strategies for materials.
Security Supervisor
Securitas Inc, P.R
11.2020 - 01.2022
- Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
- Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
- Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
Warehouse Worker/General Merchandise Stocker
WALMART, Walmart
06.2020 - 11.2020
- Improved warehouse efficiency by organizing and maintaining dock workstations to ensure smooth operations.
- Enhanced safety protocols with thorough equipment inspections and maintenance, minimizing workplace injuries.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Supported store operations by efficiently unloading delivery trucks and properly sorting merchandise according to department needs.
Server Shift Leader
Tianos Restaurant
09.2018 - 01.2020
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
- Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
Education
High School Diploma -
James Campbell High School
Ewa Beach, HI05.2019
Skills
- Cash register operations, processing and handling money
- POS systems, refunds and exchanges
- Customer assistance, communication skills, product upselling
- Good telephone etiquette, multi-tasking ability
- Cleaning and sanitizing
- Food Preparation and Safety
- Training and mentoring, pre-shift walk-through
- Inventory control, stocking and replenishing
- Equipment safety and operation
- Loading and unloading, Heavy Lifting
- Freight Labeling and Product Tracking
- Meat Cutting and Menu Memorization
Timeline
Server/Bartender Assistant
Reflections Restaurant
11.2023 - Current
Material Handler
Fedex Express
10.2022 - 08.2023
Event Server/Prep Cook
Aloha Hospitality Professionals
05.2022 - 11.2023
Security Supervisor
Securitas Inc, P.R
11.2020 - 01.2022
Warehouse Worker/General Merchandise Stocker
WALMART, Walmart
06.2020 - 11.2020
Server Shift Leader
Tianos Restaurant
09.2018 - 01.2020
High School Diploma -
James Campbell High School
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