Majhaney Rima Fleurima
East Orange,NJ
Summary
Patient-focused, detail-oriented, and computer-savvy receptionist. Personable and courteous in all interactions with patients and team members and skilled at anticipating organizational needs. Effective in handling office and administrative tasks within busy office. Expert in processing patient check-in/check-out and efficient in customer service skills and relationship building.
Overview
6
6
years of professional experience
Work History
Front Desk Representative
Lutheran Social Services Of Northern California
San Francisco, CA
11.2021 - 05.2022
- Effectively connect clients to community partners, aiding families to rebuild their lives after experiencing homelessness, offering dignity and nonjudgmental support
- Answered more than 200+ calls per day, transcribed phone messages and relayed to appropriate personnel.
- Setting up interviews for clients and focusing on each their relevant needs to refer them to supportive housing programs in N California.
- Performed fast-paced front desk operations and guests' needs at busy facility. While checking clients in/out to see their money management case worker.
Publicity Assistant (Remote)
Public Relations
San Ramon , CA
03.2019 - 06.2020
- Responded to requests for information from media or designated appropriate spokesperson or information source.
- Carried out day-day-day duties accurately and efficient keeping calendars (editorial, press conferences, events etc.) and media lists.
- Used critical thinking to break down problems, evaluate solutions and make decisions, assisting in organizing PR events, campaigns etc.
Concierge/Barista/Server
The Lot
San Ramon, CA
11.2018 - 10.2019
- Took reservations over phone, managed over 50 customer calls per day, in person and via computer for guests and provided confirmation information.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
Retail Sales Associate
Newyork And Company
Pleasonton , CA
01.2018 - 12.2018
- Greeted customers and helped with product questions, selections and purchases.
- Aided customers and increased sales purchases by searching inventory for items at other locations and making arrangements for shipping and delivery.
- Increased sales by at least 10% and customer satisfaction through personalized servicing
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
Assistant
DC Cleaning
Brentwood, CA
01.2016 - 02.2018
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Managed over 30 incoming calls per day , processed requests and relayed messages to appropriate personnel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Education
High School Diploma -
Liberty High School
Brentwood, CA06.2014
Skills
- Professional Office Procedures
- Community Relations
- Diverse and Inclusive
- Thoughtful leader
- Strategic planner
- Great communication skills
- Verifying Reservations
- Check in and Checkout Procedures
- Customer Experience
- Cash Handling
- Visitor and Customer Relations
- Telephone Etiquette
Quote
All of our miseries are nothing but attachment.
Osho
Timeline
Front Desk Representative
Lutheran Social Services Of Northern California
11.2021 - 05.2022
Publicity Assistant (Remote)
Public Relations
03.2019 - 06.2020
Concierge/Barista/Server
The Lot
11.2018 - 10.2019
Retail Sales Associate
Newyork And Company
01.2018 - 12.2018
Assistant
DC Cleaning
01.2016 - 02.2018
High School Diploma -
Liberty High School
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