Summary
Overview
Work History
Education
Skills
Timeline
Generic

Majiah Powell

St. Petersburg,FL

Summary

Experienced Customer service specialist with over 5 years of experience. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Outgoing Admissions Coordinator with knowledge of HMO's, Medicaid and Medicare. Over 2 years of experience in the admissions coordination field. Friendly and hospitable with excellent written and verbal communication skills. Adept at providing facility tours, coordinating and executing the admissions process and coordinating marketing programs. Strong proficiency in customer service and public relations.

Overview

5
5
years of professional experience

Work History

Medical Front Office Receptionist

BayCare Medical Group
Saint Petersburg, Florida
02.2022 - Current
    • Completed clerical duties and tasks for clinic administration.
    • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
    • Used computer programs and registration systems to schedule patients for routine and complex procedures.
    • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
    • Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
    • Referred and screened patients to make best use of resources, triage staff and serve community members.
    • Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
    • Adhered to strict HIPAA guidelines to protect patient privacy.
    • Managed multi-line phone system and pleasantly greeted patients.
    • Coordinated patient scheduling, check-in, check-out and payments for billing.
    • Checked patient insurance, demographic and health history to keep information current.
    • Maintained current and accurate medical records for patients.
    • Helped patients complete necessary medical forms and documentation.
    • Organized paperwork such as charts and reports for office and patient needs.

Customer Service Representative

PODS Moving & Storage
Clearwater, FL
01.2021 - 02.2022
    • Provided primary customer support to internal and external customers.
    • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
    • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
    • Answered customer telephone calls promptly to avoid on-hold wait times.
    • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
    • Answered average of 120 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
    • Resolved difficult issues over phone with numerous customers daily
    • Answered constant flow of customer calls with minimal wait times.
    • Offered advice and assistance to customers, paying attention to special needs or wants.
    • Collected customer feedback and made process changes to exceed customer satisfaction goals.
    • Sought ways to improve processes and services provided.
    • Increased efficiency and team productivity by promoting operational best practices.

Admissions Coordinator

Bayside Terrace
Pinellas Park, FL
03.2020 - 01.2021
  • Completed preliminary paperwork for incoming and outgoing patients
  • Assisted in patient admission process based on federal and state laws
  • Collected, sorted and reviewed marketing information and produced timely corporate reports
  • Performed basic clerical duties, including document filing, bookkeeping and faxing
  • Confirmed all insurance benefits met standards of admissions as dictated by policy
  • Contacted prospective residents via email and phone calls
  • Kept institution financially sound by tracking expenses and maintaining detailed records
  • Headed strategy meetings to gather prospect information by coordinating with faculty members
  • Planned professional development opportunities, including in-services, workshops and lectures
  • Maintained contact with prospective residents through phone calls and email
  • Compiled and analyzed marketing data to generate reports for corporate office
  • Developed and implemented admissions policies for busy psychiatric facility with more than 200 beds
  • Assisted in patient admission process based on federal and state laws.
  • Confirmed all insurance benefits met standards of admissions as dictated by policy.
  • Orchestrated recruitment fairs to enhance mission awareness and highlight services

Inbound Customer Service Rep 2

Humana
St. Petersburg, FL
05.2019 - 03.2020
    • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
    • Compiled customer feedback and recommended service delivery improvements to management.
    • Answered customer telephone calls promptly and in appropriate manner.
    • Answered constant flow of customer calls with up to 50+ calls in queue per minute.
    • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
    • Experienced in reading and interpreting various types of insurance types, including Medicaid and Medicare.

Front Desk Receptionist

Community Health Centers Of Pinellas Inc.
St. Petersburg, FL
08.2018 - 05.2019
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Used internal software to process reservations, check-ins and check-outs.

Caregiver

The Sheridan At Lakewood Ranch
Lakewood Ranch, FL
05.2018 - 10.2018
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness
  • Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips
  • Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
  • Developed rapport to create safe and trusting environment for care

Education

LPN - Nursing

Pinellas Technical Education Center
St. Petersburg, FL
07.2023

High School Diploma -

Boca Ciega High School
Gulfport, FL
05.2018

Skills

  • Customer service professional
  • Cash handling
  • Verbal and written communication skills
  • Case management
  • Patient privacy
  • Care plan assessment
  • Direct patient care
  • Insurance Knowledge
  • Understanding of Medical Terminology
  • Medical Admissions Process Knowledge
  • Computer literacy
  • Detail-oriented
  • Excellent work ethic
  • Verbal and written communication
  • Data management
  • BLS Certified
  • Medical Recordkeeping
  • HIPAA Guidelines
  • Data Entry Software
  • Medical Information Software
  • Medical Coding
  • Quality Patient Care
  • CPT Coding

Timeline

Medical Front Office Receptionist

BayCare Medical Group
02.2022 - Current

Customer Service Representative

PODS Moving & Storage
01.2021 - 02.2022

Admissions Coordinator

Bayside Terrace
03.2020 - 01.2021

Inbound Customer Service Rep 2

Humana
05.2019 - 03.2020

Front Desk Receptionist

Community Health Centers Of Pinellas Inc.
08.2018 - 05.2019

Caregiver

The Sheridan At Lakewood Ranch
05.2018 - 10.2018

LPN - Nursing

Pinellas Technical Education Center

High School Diploma -

Boca Ciega High School

Similar Profiles

CREATE PROFILE
Majiah Powell