Majiah Powell
St. Petersburg
Summary
Experienced Customer service specialist with over 5 years of experience. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Outgoing Admissions Director with knowledge of HMO's, Medicaid and Medicare. Over 4 years of experience in the admissions director field. Friendly and hospitable with excellent written and verbal communication skills. Adept at providing facility tours, coordinating and executing the admissions process and coordinating marketing programs. Strong proficiency in customer service and public relations.
Overview
6
6
years of professional experience
Work History
Admissions Director/Social Services Assistant
St Petersburg Nursing Rehabilitation Center
12.2022 - Current
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Helped with interview process, orientation program and implementation of admissions policies as applications were considered and members selected.
- Led tours of facility for potential clients and families to highlight features and benefits of membership.
- Responsible for bed management.
- Verified eligibility and patient insurance.
- Secured authorizations.
- Great rapport with Pinellas and Hillsboro hospitals
- Followed up on grievances
- Followed up on Medicaid applications.
- Helped arrange discharges with correct DME
- Assisted with care plan meetings
- Sat in on Medicaid calls
- Updating PCC in a timely manner
- Sending out open/close report daily
Medical Assistant
St. Petersburg Pediatrics
10.2020 - 12.2022
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
Medical Front Office Receptionist
BayCare Medical Group
05.2018 - 08.2020
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
Education
LPN - Nursing
Pinellas Technical Education Center
St. Petersburg, FL10.2024
High School Diploma -
Boca Ciega High School
Gulfport, FL05.2018
Skills
- Customer service professional
- Verbal and written communication skills
- Case management
- Care plan assessment
- Direct patient care
- Insurance Knowledge
- Understanding of Medical Terminology
- Medical Admissions Process Knowledge
- BLS Certified
- Medical Recordkeeping
- Data Entry Software
- Medical Information Software
- CPT Coding
- Knowledgeable in Navi Health as well as Allscripts
- Over 3 years of Pint Click Care experience
- Knowledgeable about disenrollments
- PointClickCare
Timeline
Admissions Director/Social Services Assistant
St Petersburg Nursing Rehabilitation Center
12.2022 - Current
Medical Assistant
St. Petersburg Pediatrics
10.2020 - 12.2022
Medical Front Office Receptionist
BayCare Medical Group
05.2018 - 08.2020
LPN - Nursing
Pinellas Technical Education Center
High School Diploma -
Boca Ciega High School
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