Summary
Overview
Work History
Education
Skills
Timeline
Generic

MAJID CHAUDHRY

Brandon

Summary

Young, determined, and responsible with more than a decade of success boosting efficiency and streamlining procedures for various work groups. Focused on smoothly overseeing financial, personnel and operational facets. Effectively balance targets with resources and optimize long-term success. Excellent training in customer service and general hospitality with general manager certifications with years of unmatched and further progressing experience.

Overview

9
9
years of professional experience

Work History

GENERAL MANAGER ADMINISTRATION

Choice Hotels
01.2018 - Current
  • Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits administration
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings
  • Oversaw global product development and partner relationships, enabling footprint expansion into new markets
  • Designed modern employee recognition program which boosted productivity and improved morale
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
  • Supervised 15+ employees, overseeing efficiency of different scopes
  • Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.

FRONT DESK REPRESENTATIVE

Minal Inc
04.2016 - 04.2025
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours
  • Promoted local entertainment and sporting events and offered details to assist patrons
  • Oversaw fast-paced front desk operations at busy hotel facility with as many as 45 nightly guests
  • Sorted mail and other important data upon general manager's absence, promoting quick delivery of all messages to recipients
  • Promptly answered multi-line phone system and greeted callers enthusiastically
  • Maintained transaction security by verifying payment cards against identification
  • Prepared weekly employee work schedules for 12 team members ensuring all shifts received adequate coverage.

INTERNSHIP STUDENT

Cair Florida
05.2017 - 01.2018
  • Reported back to instructor and management to receive day-to-day tasks and responsibilities
  • Helped with administrative support, including managing incoming calls, coordinating files and sorting mail
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.

Education

Bachelor of Science - Public Relations, Advertising, And Applied Communication

University of South Florida
Tampa, FL
05.2024

HIGH SCHOOL DIPLOMA -

Universal Academy of Florida
Tampa, FL
05.2019

Skills

  • Business Development
  • Client account management
  • Employee reviews
  • Team management
  • Business operations
  • Operational improvement
  • Relationship development
  • Microsoft Office Certified
  • Adobe Creative Cloud Certified
  • Customer service
  • Communications
  • First Aid/CPR

Timeline

GENERAL MANAGER ADMINISTRATION

Choice Hotels
01.2018 - Current

INTERNSHIP STUDENT

Cair Florida
05.2017 - 01.2018

FRONT DESK REPRESENTATIVE

Minal Inc
04.2016 - 04.2025

Bachelor of Science - Public Relations, Advertising, And Applied Communication

University of South Florida

HIGH SCHOOL DIPLOMA -

Universal Academy of Florida

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MAJID CHAUDHRY