Majid Khan
Navi Mumbai,India
Summary
Knowledgeable Information Security Engineer with significant expertise in engineering design and implementation. Proven ability to lead complex projects and bring innovative solutions to technical challenges. Demonstrated skills in systems optimization and cross-functional team leadership.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Information Security Senior Engineer
NCR Voyix Corporation Pvt. Ltd.
Mumbai, India
10.2017 - Current
- Serve as Subject Matter Expert (SME) / Lead for CrowdStrike Next-Generation Antivirus and Endpoint Security, managing all endpoints across the enterprise.
- Design, architect, and implement enterprise security solutions to reduce cyber risk.
- Led the successful migration from Carbon Black Cloud to CrowdStrike Falcon, deploying the platform to 40,000+ endpoints, including workstations, Windows/Linux servers, and Kubernetes clusters.
- Implemented CrowdStrike modules including Falcon Prevent, Identity Protection, Data Protection, and File Integrity Monitoring (FIM).
- Developed automation and knowledge base initiatives that reduced manual effort and security incident volumes. Fine-tuned policies and configurations to strengthen security posture.
- Prepared audit evidence and supported compliance requests from internal and external auditors for the security tools as per industry standards.
- Developed and tested disaster recovery plans and documentation.
- Conduct technical interviews and mentor support engineers for Level 2 operations.
Information Technology Specialist
NCR Voyix Corporation Pvt. Ltd.
Mumbai, India
03.2015 - 10.2017
- Provided Level 2 technical support, troubleshooting complex issues and implementing effective solutions.
- Worked in a 24x7 support environment, consistently delivering high-quality service and client satisfaction.
- Recognized as a top performer in the Level 2 support team, achieving a 95% issue resolution rate and 100% customer satisfaction.
- Created and maintained troubleshooting guides and knowledge base articles for recurring issues, enabling faster issue resolution by helping desk analysts.
- Managed McAfee PC Encryption recovery processes and assisted with operating system data backup and restoration activities.
Technical Support Consultant
Important Technologies
Thane, India
03.2012 - 03.2015
- Provided application support to clients using a Payroll-based Human Resource Management System (HRMS).
- Troubleshoot functional and technical issues, managing support tickets to ensure timely resolution and high customer satisfaction.
- Performed new client onboarding, including system setup and configuration. Reports generation
- Gathered business requirements for client-specific customizations and enhancements.
Software Trainee (Internship)
Host2Unlimited
Mumbai, India
07.2011 - 12.2011
- Developed website for an Email Marketing platform, including newsletters, customer account management, event management, and online surveys.
Education
Master of Computer Applications (MCA) -
University of Mumbai
India01-2011
Bachelor of Science (B.Sc.) - undefined
University of Mumbai
India01-2008
Skills
- Security Platforms: CrowdStrike Falcon, Carbon Black Cloud, Trellix ePO, Data Loss Prevention (DLP), FIM
- Scripting Languages: PowerShell, Python, Bash
- Compliance Frameworks: ISO 27001, SOC 2, PCI-DSS, SOX
- Operating Systems: Windows Server, Linux, macOS
- Security & Troubleshooting Tools: Wireshark, Procmon, AMTrace, VirusTotal
- Other Skills: Security Automation, Audit & Compliance Support, Disaster Recovery, Incident Analysis
Certification
Certified CrowdStrike Falcon Administrator (CCFA) – CrowdStrike, September 2024
LANGUAGES
English
Hindi
Marathi
Interests
Traveling, Driving, Cricket, Sudoku
PROFESSIONAL DEVELOPMENT
- Business Etiquette: Phone, Email, and Text – LinkedIn Learning (April 2022)
- The Key to Good Communication: Your Audience – LinkedIn Learning (August 2022)
- Critical Thinking for More Effective Communication – LinkedIn Learning (November 2022)
Timeline
Information Security Senior Engineer
NCR Voyix Corporation Pvt. Ltd.
10.2017 - Current
Information Technology Specialist
NCR Voyix Corporation Pvt. Ltd.
03.2015 - 10.2017
Technical Support Consultant
Important Technologies
03.2012 - 03.2015
Software Trainee (Internship)
Host2Unlimited
07.2011 - 12.2011
Bachelor of Science (B.Sc.) - undefined
University of Mumbai
Master of Computer Applications (MCA) -
University of Mumbai