Majlinda Ajdinaj
EASTCHESTER,NY
Summary
Driven and resourceful coordinator professional with 11+ years of experience assisting with work of high-achieving executives. Record of accomplishment supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
15
15
years of professional experience
Work History
Psychiatry and Medication Clinic Coordinator
Children's Evaluation and Rehabilitation Center of the Rose F. Kennedy Center of the Children's Hospital at Montefiore
Bronx, New York
05.2010 - Current
- Greet and screen telephone calls in a pleasant and professional manner, solely responsible for scheduling all patient appointments.
- At the time of scheduling, collect demographic data and medical history; electronically verify insurance eligibility, coordinate pre-authorizations as appropriate and schedule appointments with attending physicians, based on procedure and insurance coverage.
- Submit documents to insurance companies and write detailed letters of appeal when prescription coverage is denied.
- Remind caregivers (48 hours prior) of scheduled appointments and follow up on appointments that were not kept; schedule patients who need to be seen urgently.
- Follow protocols and maximize physician schedules based on departmental guidelines to ensure patient/provider satisfaction.
- Enter data into the system and update patient contacts to keep records current.
- Communicate with pharmacies regarding refills or any other patient prescription matters.
- Maintain patient records by developing filing and follow-up systems.
- Develop and update spreadsheets and databases to track, analyze and report on patient care.
- Cross cover telephone calls, voicemail messages for other unit secretaries (vacations, personal and unplanned absences).
- Provide translation services as dictated by clinical needs.
- Monitor and respond to emails as well as other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to clinical staff members by copying, faxing, and filing documents.
Internship
Safe Horizon
Brooklyn, NY
06.2009 - 08.2009
- Providing resources on the rights of crime victims and supportive services provided by Safe Horizon.
- Conducting intakes and assessment with potential clients.
- Researching cases on the internet and observing them presented in court.
Education
Bachelor of Forensic Psychology -
John Jay College of Criminal Justice
08.2009
Skills
- Windows ME, XP
- Language: Albanian, Spanish, Italian
- Staff Scheduling
- Epic Systems
- Decision-Making
- Insurance Verification
- Data Coding
- Staff Management
- HIPAA Guidelines
- Health Information Systems
- Records Management
- Schedule Management
- Problem Identification
- Budget Planning
- Training and Mentoring
- Quality Assurance Controls
- Database maintenance
- Communication
- Protecting Networks
- Risk Assessment
- Calm Under Pressure
- Quality Assurance
Timeline
Psychiatry and Medication Clinic Coordinator
Children's Evaluation and Rehabilitation Center of the Rose F. Kennedy Center of the Children's Hospital at Montefiore
05.2010 - Current
Internship
Safe Horizon
06.2009 - 08.2009
Bachelor of Forensic Psychology -
John Jay College of Criminal Justice
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