MICHAEL MAJOR

Work History

Implementation Partner

M&M Technologies (corp to corp) – Subcontractor for Stonypoint

04.2023 - 05.2024

Developed and deployed custom Lightning components and Visualforce pages to extend functionality of Salesforce Communities portal using automation scripts to reduce time to market by 2 cycles to accelerate on-boarding of Partners and provide access to customer support
Integrated Salesforce Communities portal with external systems and third-party applications, enabling seamless data exchange and enhancing overall system efficiency.

Salesforce Software Engineer Consultant

Bucher & Suter

08.2023 - 11.2023

Key Projects and Responsibilities:
• Served as Lead Consultant for Bellflight/DXS Salesforce Implementation from August 2023 to October 2023
• Oversaw Salesforce Customer Service (SCV) implementation for Bellflight, ensuring timely project completion.
• Organized partner/customer kickoff and design meeting, fostering collaboration and alignment of project objectives.
• Managed setup and configuration of SCV in partial sandbox environment, showcasing expertise in Salesforce environments and best practices.
• Installed SCV Connects and configured gadgets according to customer requirements, demonstrating technical proficiency and customer-centric approach.
• Successfully configured connected app for Cisco, building certificates, and establishing Omni-Flow, highlighting strong technical acumen and solution-driven mindset.
• Verified customer’s LAB instance connectivity and connectors, initiating test calls to ensure functionality and configuring voice call page layouts.
• Handled CC setup/configuration phase, showing flexibility and adaptability in response to project demands.
• Coordinated with team members to provide and deploy sample scripts and validate wrappers, ensuring technical excellence and high-quality deliverables.
Key Achievements:
• Completed full implementation of SCV for major client within tight deadline, enhancing client satisfaction and operational efficiency.
• Demonstrated exceptional technical skills in Salesforce environment setup, customization, and problem-solving.
• Fostered collaborative and effective team environment, leading to successful project milestones and deliverables.

Assistant Principal Salesforce Technical Lead

Simplus

06.2022 - 11.2022

Led initiative to re-develop and migrate all legacy integrations from Jitterbit to MuleSoft
Prepared UI mockups and data models prior to kick off to drive highly engaging discussion on future state
Managed complex configurations of product bundles and pricing tables within Salesforce CPQ, utilizing declarative and programmatic solutions to support product rule workflows, allowing customers to select and customize their desired products or services
Led 4 major lift and shift data migrations to Salesforce CPQ across 4 Statements of Work within a 6-month period
Setting up evergreen subscriptions, providing mobile access to quotes easily converted to pdf and partner portal integration to product catalogs
Deployed over two dozen Mule applications into Cloud Hub with vertical scaling by making proper use of load balancers and VPCs
Implemented asynchronous messaging (pub/sub) across all Mule applications using Anypoint MQ, ActiveMQ
Sped up Integration Solution Architecture signoff by utilizing technologies such as GoRest and Postman to keep discussion focused and aligned
Documented and designed RESTful APIs as per RAML specification at system and experience-layer levels
Solutioned bi-directional integration between SAP and Salesforce utilizing Restful Apex and HTTP methods, Apex Rest API and Bulk API 2.0
Implemented a parallel batch processing code framework to replace traditional sequential batch chaining to successfully migrate 43 million records across Accounts, Contacts, Cases and Attachments 3 weeks ahead of cut-off
Reduced deployment risk identification with scripted dependency mapping utilizing an application built on the Heroku platform, tokenized Heroku redistribution/tokenization and storage coupled with Salesforce’s tooling API’s MetadataComponentDependency class to capture baseline deployment boundaries of feature branches to quickly build out package.xml files, reducing release readiness by 5 hours
End-of-day communication and handoff responsibilities met consistently to level set expectations
Refactored code {custom settings, static variables, heap and platform cache operations, maps and limit class methods to decrease cost of ownership and speed page loads.

Senior Senior Technical Consultant

Deloitte

03.2021 - 06.2022

Implemented a reusable component library for Lightning Web Components (LWC), streamlining build iterations and fostering collaboration through code checkouts and pull requests
Resolved dependency management through utilization of Copado's deployment dependencies feature to define dependencies between different components and ensure proper deployment order
Use Copado's deployment strategies (e.g., sequential, parallel) to manage complex deployment scenarios
Leverage Copado's metadata comparison tools to identify and resolve any dependency conflicts
Implemented a VoIP Super-net Blueprint Configuration data model to support Datacenter allocations, Ip allocations and reservations as well as CPQ product inventory analysis for expansion utilizing Apex, Flow and integration with their asset management system
Developed Apex class creating a BulkConnection object to interact with the Bulk API endpoint, writing to a JobInfo object to chain Bulk API jobs, SOQL queries for the data to be inserted or updated, logic to catch and log errors in the Bulk API job
Led implementation of Case Workflow Management (WFM) utilizing case assignments depending on agent schedule, load, and skill level
Headed daily blocker and RAID sessions involving a team of 15 members, ensuring prompt resolution of impediments and facilitating a seamless handoff to the offshore development team.

Senior Technical Consultant

Capgemini

08.2019 - 11.2020

Solutioned, developed and successfully deployed a custom email handler, its class methods and related custom settings necessary to control routing to queues, error handling, looping, and truncation as well as incorporate regex patterns to capture key data into fields
Designed and implemented a robust pub/sub workflow using Platform Events, enhancing data integration with MuleSoft for near real-time service appointment scheduling updates
Developed comprehensive class methods, triggers, objects, and an LWC component to efficiently handle and transmit data
Revamped a client's code base by reengineering it into a modular framework, effectively breaking down complex business logic into separate methods
This resulted in reduced CPU costs, improved ease of debugging, and enhanced overall code comprehension
Created and maintained comprehensive documentation, including application design documents, data mapping documents for migration, and integration technical design documents
Implemented service cloud, service console and configured Email-to-Case and enabled communities in cases
Successfully executed two major data migrations of case data, files, and chatter posts between different Salesforce orgs
Leveraged Informatica transformation workflows for seamless data transfer
Developed a custom 20-channel email service that extended the native functionality of Email-to-Case
This service efficiently captured complex data points using regex for enhanced case management
Drafted a data migration plan for the client, advising the use of lean data sets, minimizing relational key lookups, and implementing chunk-based asynchronous processing to optimize performance
Managed and Architected CRM upgrade efforts (multimillion dollar) Salesforce program by leading an onsite and offshore team in a multi-vendor environment to ensure on-time development and delivery of integrated projects under budget.

Salesforce.com Developer

Comdata

09.2018 - 06.2019

Implemented SFA logic to notify stakeholders on the status of their requests by tying change sets to pick lists fields
Utilized major cell phone carrier email to text features to allow users to opt in for text messaging
Migrated 40 million records between orgs using Informatica, Rest API and Bulk Data Loader 2.0.

Senior Contracting Salesforce.com Developer

Ferrari Energy (Denver CO)

07.2018 - 08.2018

Developed class methods to enqueue Batch Processing with a custom Apex CSV Parsing controller to transform over 400k rows unstructured data into structured, reportable data
This provided valuable oil/gas production data
Developed Lightning Component to join data from 4 object tables into a single interface to reduce clicks to close.

Salesforce.com Developer

Hancock Whitney Bank (HBHC) (Mobile Alabama)

06.2017 - 03.2018

Incorporated Custom Settings in a major refactor of code specific to a heavily customized Sales process to exploit the application’s cache access which led to a significant reduction in cost of query repetition
Developed Apex Utility Class to handle creation of setup data necessary for conducting unit tests and traditionally baked into each separate test case.

Salesforce Developer - Client - Kao USA

Paragon Consulting / NGCI Global

04.2016 - 01.2017

Drafted solution leveraging Shield Connect, Heroku and Postgres data to facilitate real-time synchronization of data related to embassy operational assets
End-to-end design, development and testing of a single-page application providing State Department personnel with a sleek management tool to drive redeployment of global human assets.

Salesforce Administrator | Business Systems’ Analyst

Broadsoft Corp | Gaithersburg, MD

12.2011 - 09.2014

Salesforce.com sales, ITSD/case management and integration administration for a publicly traded global VoIP company
Provided Salesforce support including incident management, user management, security management, Salesforce configurations, workflows, assignment rules
Mapped data points between BMC Remedy Force and Salesforce utilizing IBM WebSphere as middleware technology.

Lead Developer – Financial Services (Confidential)

Deloitte

Deployed complex round robin case/opportunity assignment utilizing Power Dialer and custom lightning components
Built strategy for removing 60% of storage space across 50M records using Box as backup recovery location, the Bulk API 2.0 and advanced PK Chunking & Base 62 to extract, Excel Power Query to handle the zip files
Set up continuous integration (CI) jobs in Copado to during CI framework
Designed a flexible and secure API platform to ease integration from multiple integration points (hub & spoke)
Test-driven first approach, writing code that is scalable and maintainable
Participated in Requirements, Analysis and Design activities and provided detailed design notes (Jira Tickets) to keep client/team expectations aligned
Conducted performance profiling utilizing basic Limit Class techniques to provide client with visibility into their transactional cost.

Salesforce Technical Lead

Deloitte

Created User Stories, assessed solution options and conducted solution design reviews
Responsible for steering technical direction and defining an initial two iteration roadmap for the timely implementation of a conditionally rendered multi-language Communities login portal utilizing encapsulated lightning design as well as interfacing with the product owners and team to inject rapid feedback
Loaded Salesforce CPQ subscription data and subsequently developed notification workflow using Mass Action Scheduler 3rd party functionality and Salesforce Headless Flow to deliver in-app notifications to customers nearing subscription termination
Sourced Enabler4Excel and ORG Compare Heroku apps to handle merge conflicts unresolved
Built a complex LWC solution to handle a 3-object record update by shifting the firing event from Parent to Child and by exposing the @API decorator on the parent, triggering a data pass to the second child to avoid delaying demo to client.

Summary

Overview

Work History

Implementation Partner

Salesforce Software Engineer Consultant

Assistant Principal Salesforce Technical Lead

Senior Senior Technical Consultant

Senior Technical Consultant

Salesforce.com Developer

Senior Contracting Salesforce.com Developer

Salesforce.com Developer

Salesforce Developer - Client - Kao USA

Salesforce Administrator | Business Systems’ Analyst

Lead Developer – Financial Services (Confidential)

Salesforce Technical Lead

Education

B.S in Corporate Accounting -

B.S in Investments - undefined

Information Systems - undefined

Skills

Websites

Certification

Accomplishments

Software

Timeline

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