MICHAEL MAJOR

• Architected the end-to-end integration between Salesforce CPQ and Zuora, ensuring seamless synchronization of quotes, orders, billing, and subscription data through scalable API and middleware frameworks.
• Engineered automated order orchestration processes within Salesforce CPQ using Apex, Flow, and event-driven architecture, reducing manual intervention and improving fulfillment accuracy.
• API-driven extensibility by designing and implementing integration strategies leveraging Salesforce CPQ REST/SOAP APIs, ensuring secure, governed, and scalable data interoperability with external systems.
• Integrated Einstein Copilot within Salesforce CPQ to deliver AI-powered recommendations for product configuration, pricing optimization, and discount guidance, enhancing quote accuracy and sales velocity.
• Defined Agile ceremonies and facilitated user story workshops to capture business logic for CPQ and QTC processes.

• Acted as Scrum Lead across two pods delivering CPQ-to-Contract enhancements; synchronized sprints with DevOps pipelines
• Architected API workflows for inbound carrier inventory (UPS, FedEx) into Service Cloud; reduced manual case creation 60%.
• Drove continuous improvement via sprint retrospectives that raised story throughput 18%.
• Implemented Platform Events for real-time exception handling; established sprint demo dashboards using DORA metrics.

Agile delivery: Client-facing Scrum/Kanban hybrid with PI planning, async ADR documentation, definition of ready/done, and backlog triage through Confluence/Jira.

Spearheaded migration strategy to unify 12 nonprofit entities into a single Salesforce Nonprofit Cloud instance, consolidating disparate data models, processes, and grant management workflows.

Directed a 7-member Agile squad across 10 Salesforce orgs, balancing feature delivery and tech debt remediation, while enforcing velocity targets and story refinement

Architected a real-time dispatch and qualification engine that processed 300K+ reservists, resolving a Workday import failure with regex-driven Apex parsing and address diffing.

Designed modular trigger handler patterns, ensuring fault-tolerant, bulk-safe logic with field change detection and FEMA region matching to drive downstream Qualification.

Automated ZIP code–based qualification creation/removal using Apex + Flow orchestration, with triggers aligned to address updates on Contact records.

Collaborated with executive stakeholders on the Salesforce roadmap, aligning CRM, volunteer dispatch, and compliance modules under one platform.

Tech stack: Salesforce Nonprofit Cloud, Apex, Flow, Platform Events, Workday Integration, Regex, Custom Metadata, Named Credentials, Shield Platform Encryption, Jira, Confluence, Lucidchart.

Telephony & Agent UI Customization | Service Cloud Voice | LWC | Event-Driven UX

• Agile delivery: Scrum/Kanban hybrid model with daily standups, acceptance criteria enforcement, and design decisions recorded in Lucid-based ADRs.
• Architected and delivered a dynamic agent experience leveraging Salesforce Service Cloud Voice, integrating softphone functionality through custom Lightning components, event handlers, and JSON-driven UI state control.
• Configured telephony infrastructure using Amazon Connect and Salesforce CTI Adapter, orchestrating contact flows and call attribute synchronization via Lambda functions and Omni-Channel presence rules.
• Developed modular Lightning Web Components (LWC) and Apex-based interaction handlers to respond to real-time events such as call dispositioning, screen pops, and transfer routing.
• Implemented event-driven architecture using Platform Events to decouple agent UI logic from backend services, improving responsiveness and maintainability.
• Delivered bi-directional middleware integration via HTTP callouts and structured JSON payloads to sync session metadata and CRM context.
• Tech stack: Service Cloud Voice, Amazon Connect, Apex, LWC, Platform Events, Named Credentials, JSON, Lightning App Builder, Salesforce CTI, Jira, Confluence, Lucidchart.

• Agile delivery: Served as hands-on Architect in client-facing Scrum/Kanban hybrids, leading PI planning, backlog triage, async design approvals, and cross-team refinement of Definition of Ready/Done.
• Advised and led 4 Salesforce CPQ migrations for mid-market and enterprise clients, leveraging reusable architecture patterns to accelerate Quote-to-Cash velocity by 40% and reduce configuration errors across approval flows and pricing models.
• Facilitated discovery workshops and technical design sessions with cross-functional client stakeholders to align CPQ product models with sales motions, contract terms, and downstream finance system constraints.
• Refactored Apex logic across pricing and approvals engines to enforce platform limits and optimize performance using Custom Settings, Platform Cache, and bulk-safe patterns.
• Architected an async processing framework to migrate over 43M records with rollback protection and transaction fencing, delivering the project 3 weeks ahead of schedule with zero data loss.
• Built RAML-based REST APIs and integrated SAP + Zuora in real-time using MuleSoft, supporting order orchestration, usage-based billing, and invoice lifecycle visibility.
• Aligned Salesforce + RevOps data models to support territory planning and forecast roll-ups; exposed data for Tableau and Einstein Forecasting via custom reporting layers.
• Authored and enforced Architecture Decision Records (ADRs) to document async data architecture, product bundle rules, and sandbox seeding strategies.
• Tech stack: Salesforce CPQ, Revenue Cloud, Zuora, MuleSoft (HTTP callouts), Apex/LWC, Platform Events, Named Credentials, Platform Cache, Shield, Copado, Jira, Confluence, Lucidchart.

Revenue Cloud | Code Optimization | Cross-Cloud Delivery | Compliance Automation
Nov 2020 – Feb 2021 (contract or short-term engagement, assumed)

Agile delivery: Multi-team Scrum-of-Scrums, cross-stream dependency board, async hand-offs via interface contracts, nightly CI, branch policies, golden tests.

Data Architect – (Confidential) Pharmaceutical

Supported global CPQ deployments involving Revenue Cloud, aligning pricing schema and product hierarchy with Deloitte client’s ERP and billing architecture.

Led the refactoring of complex Apex automation involving quote approval, legal clause logic, and amendment versioning — applying handler classes, test factories, and Platform Cache to stabilize multi-step processes.

Tech Lead – (Confidential) Global Financial Services Firm

Rewrote legacy flows as hybrid Apex + Flow orchestration, allowing admin extensibility while retaining performance safeguards for record-heavy quoting scenarios.

Collaborated with QA and RevOps to automate compliance validation using Apex triggers, custom metadata, and field-level enforcement of commercial rules (e.g., quote expiration, PO required flags).

Created reusable LWC components to unify quote line editor enhancements and quote summary visualization across multiple Experience Cloud portals.

CPQ Implementation | Apex Refactoring | MuleSoft | Enterprise Sales Enablement

Agile delivery: Acted as technical SME in multi-stream Scrum teams, refining stories, authoring acceptance criteria, and facilitating dev spike sessions; documented designs and refactors in ADRs and internal wikis.

Delivered Salesforce CPQ implementations for global B2B clients, customizing product bundles, discount schedules, and approval chains to support localized pricing and contractual nuances.

Refactored and modularized legacy Apex controllers tied to opportunity and quote workflows, replacing monolithic triggers with decoupled handler frameworks, improving debuggability and bulk performance.

Developed custom Apex-based validators and quote calculators to enforce real-time compliance with client-defined revenue rules, usage tiers, and fulfillment SLAs.

Integrated SAP pricing and inventory via MuleSoft (OData + RAML APIs) to enable quote accuracy, reservation syncing, and seamless order fulfillment visibility.

Led code audits across 3 client orgs to align custom objects and CPQ extensions with Salesforce platform best practices, including governor-safe DML handling and CRUD/FLS checks.

Tech stack: Salesforce CPQ, SAP S/4 (OData), MuleSoft, Platform Events, Apex/LWC, Platform Cache, Shield, Copado, SonarQube, Jira.

Tech stack: Sales/Service Cloud, Apex, LWC, Flows, Platform Events, Async Apex, REST/SOAP, OAuth/JWT, SFDX, Jest/Mocha, GitHub/GitLab CI, Data Loader, SOQL tuning.Solutioned, developed and successfully deployed a custom email handler, its class methods and related custom settings necessary to control routing to queues, error handling, looping, and truncation as well as incorporate regex patterns to capture key data into fields

• Designed and implemented a robust pub/sub workflow using Platform Events, enhancing data integration with MuleSoft for near real-time service appointment scheduling updates
• Developed comprehensive class methods, triggers, objects, and an LWC component to efficiently handle and transmit data
• Revamped a client's code base by reengineering it into a modular framework, effectively breaking down complex business logic into separate methods
• This resulted in reduced CPU costs, improved ease of debugging, and enhanced overall code comprehension
• Created and maintained comprehensive documentation, including application design documents, data mapping documents for migration, and integration technical design documents
• Implemented service cloud, service console and configured Email-to-Case and enabled communities in cases
• Successfully executed two major data migrations of case data, files, and chatter posts between different Salesforce orgs
• Leveraged Informatica transformation workflows for seamless data transfer
• Developed a custom 20-channel email service that extended the native functionality of Email-to-Case
• This service efficiently captured complex data points using regex for enhanced case management
• Drafted a data migration plan for the client, advising the use of lean data sets, minimizing relational key lookups, and implementing chunk-based asynchronous processing to optimize performance
• Managed and Architected CRM upgrade efforts (multimillion dollar) Salesforce program by leading an onsite and offshore team in a multi-vendor environment to ensure on-time development and delivery of integrated projects under budget.

• Implemented SFA logic to notify stakeholders on the status of their requests by tying change sets to pick lists fields
• Utilized major cell phone carrier email to text features to allow users to opt in for text messaging
• Migrated 40 million records between orgs using Informatica, Rest API and Bulk Data Loader 2.0.

• Developed class methods to enqueue Batch Processing with a custom Apex CSV Parsing controller to transform over 400k rows unstructured data into structured, reportable data
• This provided valuable oil/gas production data
• Developed Lightning Component to join data from 4 object tables into a single interface to reduce clicks to close.

• Refactored sales process code using Custom Settings to reduce SOQL repetition and optimize caching.
  
• Engineered CRUD-level security model for Accounts, Contacts, and Opportunities to align with banking compliance.

• Drafted solution leveraging Shield Connect, Heroku and Postgres data to facilitate real-time synchronization of data related to embassy operational assets
• End-to-end design, development and testing of a single-page application providing State Department personnel with a sleek management tool to drive redeployment of global human assets.

• Salesforce.com sales, ITSD/case management and integration administration for a publicly traded global VoIP company
• Provided Salesforce support including incident management, user management, security management, Salesforce configurations, workflows, assignment rules
• Mapped data points between BMC Remedy Force and Salesforce utilizing IBM WebSphere as middleware technology.