Majorie Moise
Brockton,MA
Summary
Proven leader and compassionate caregiver, adept in patient care and team management, significantly enhanced customer satisfaction at Family Dollar. Skilled in electronic charting and fostering high-performing teams, I excel in operational efficiency and patient-focused services. My tenure at Boston Medical Center showcases a commitment to HIPAA compliance and patient dignity, driving positive outcomes.
Overview
9
9
years of professional experience
Work History
Certified Nursing Assistant
Boston Medical Center, Boston City Hospital
2022.01 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Manager
Familly Dolar
2015.05 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
No Degree - Humans Resources
Massasoit Community College
Brockton, MASkills
- Patient Care
- HIPAA Compliance
- Reliable team player
- Direct Patient Care
- Electronic Charting
- Compassionate caregiver
- Feeding Assistance
- Positioning Patients
- End of life care
- Transfer Techniques
- Blood Glucose Testing
- Valid [State] driver's license
- Reliable transportation
- Patient Assessments
- Preparing meals
Languages
Haitian creole
Native or Bilingual
Timeline
Certified Nursing Assistant
Boston Medical Center, Boston City Hospital
2022.01 - Current
Manager
Familly Dolar
2015.05 - Current
No Degree - Humans Resources
Massasoit Community College
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