Summary
Overview
Work History
Education
Skills
Timeline
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Makacha Garbit

Warner Robins,GA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills to handle customer service issues. Detail-oriented Accounts Payable Clerk skilled in handling diverse range of accounts payable functions with accuracy, efficiency, and sound judgment. Adept at organizing and prioritizing requirements to maintain tight deadlines and strict financial controls. Accustomed to delivering superior performance in autonomous or team-focused environments.

Overview

11
11
years of professional experience

Work History

Technical Support Associate

Amazon
11.2019 - Current
  • Offered remote support for 75+ cloud-based and web-based clients via phone, email and chat daily.
  • Recorded and maintained relevant notes for each client and work order.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Configured and tested new software and hardware.
  • Monitored system performance to identify potential issues.
  • Created 25+ user accounts and assigned permissions.
  • Researched and identified solutions to technical problems.
  • Responded to customer inquiries and provided technical assistance over phone.
  • Managed high levels of call flow and responded to technical support needs.
  • Used ticketing systems to manage and process support actions and requests.
  • Adapted quickly to changes in technology and support processes, ensuring seamless transitions for both clients and team members during updates or upgrades.
  • Demonstrated resilience in high-pressure situations, maintaining composure and focus on problem-solving even during peak support periods.
  • Navigated complex technical environments with ease, utilizing advanced problem-solving skills to address a wide range of issues effectively.
  • Streamlined the troubleshooting process for improved resolution times and increased customer satisfaction.
  • Utilized remote assistance tools to diagnose and resolve technical issues, minimizing downtime for clients.
  • Conducted regular follow-ups with customers after issue resolution, confirming their ongoing satisfaction with provided solutions.
  • Enhanced customer satisfaction by efficiently resolving technical issues and providing effective solutions.
  • Maintained detailed records of customer interactions and resolutions, facilitating data-driven improvements in support processes.
  • Managed challenging customer situations with professionalism, demonstrating empathy while maintaining focus on finding solutions.
  • Tracked computer equipment, peripherals and network servers via master documentation in Excel and Word.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Authored technical requirement documentation to suit business goals and technological limits.
  • Implemented proactive measures to prevent recurring technical problems, reducing support ticket volume.
  • Educated clients on best practices for software usage, enabling them to maximize productivity and minimize disruptions.
  • Contributed to a positive work environment by consistently exhibiting a strong work ethic and dedication to customer satisfaction.
  • Provided timely responses to customer inquiries, ensuring a high level of client satisfaction and retention.
  • Developed extensive product knowledge to provide accurate and reliable information to customers during support interactions.
  • Contributed to the creation of a comprehensive knowledge base for internal use, increasing efficiency within the support team.
  • Diagnosed and troubleshot hardware, software and network issues.

Customer Service Associate

Belk's Department Store
11.2016 - 10.2019
  • Streamlined accounts payable processes by implementing efficient invoice tracking and payment systems.
  • Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
  • Participated in process improvement initiatives related to accounts payable/receivable functions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional customer service to both internal departments and external clients regarding billing inquiries or disputes resolution.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Handled billing and payment issues by following guidelines and resolving disputes.
  • Assisted customers in navigating company's products and services, enhancing their overall experience.
  • Fostered positive team environment, contributing to higher staff retention rates.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.

Shift Manager/Key Holder

Family Dollar
11.2013 - 10.2016
  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
  • Maintained store cleanliness throughout shift to create a welcoming atmosphere for both customers and staff members alike.
  • Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
  • Resolved conflicts between employees diplomatically promoting a harmonious working environment conducive to high-performance teamwork.
  • Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
  • Ensured compliance with all company standards as well as local health and safety regulations during each shift.
  • Improved shift efficiency by streamlining processes and implementing time-saving strategies.
  • Monitored employee performance, providing constructive feedback and coaching to foster professional growth.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Contributed ideas for process improvements which led to reduced costs without compromising quality.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing training opportunities.
  • Developed strong relationships with vendors ensuring timely deliveries of products essential for daily operations.
  • Collaborated with upper management on marketing initiatives to drive increased foot traffic and sales revenue.
  • Scheduled employee shifts, balancing workload fairly while accommodating individual preferences and availability when possible.
  • Analyzed sales data to identify trends or areas requiring improvement to meet established targets consistently.
  • Listened to and addressed customer concerns using creative problem-solving by company guidelines.
  • Assisted with scheduling, interviewing, and other administrative tasks to boost successful store.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed, and hired employees.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Completed bi-weekly payroll for company employees.
  • Reconciled processed invoices against purchase orders, identifying discrepancies and resolving issues promptly.
  • Managed payroll operations, ensuring accurate calculations and timely disbursements for all employees.
  • Worked effectively in fast-paced environments.

Education

High School Diploma -

Dodge County High School
Eastman, GA
06.2010

Skills

  • Invoice Processing
  • Bank Reconciliation
  • Record Reconciliation
  • Purchase Orders
  • Microsoft Office
  • Data Entry
  • Account Reconciliation
  • Data inputting
  • Payroll Processing
  • Payroll Administration
  • Accounts Payable
  • Vendor relationships
  • Bill Payment and Recordkeeping

Timeline

Technical Support Associate

Amazon
11.2019 - Current

Customer Service Associate

Belk's Department Store
11.2016 - 10.2019

Shift Manager/Key Holder

Family Dollar
11.2013 - 10.2016

High School Diploma -

Dodge County High School

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Makacha Garbit