Makada Perry
Albany ,NY
Summary
Dynamic professional with a proven track record at Rehabilitation Support Service, adept in client advocacy and developing effective partnerships to enhance housing stability. Excelled in supportive counseling, showcasing exceptional teamwork and collaboration skills. Increased client housing options by building strong relationships with landlords, significantly improving long-term success rates. Certified in CPR/AED, demonstrating a commitment to client safety and well-being. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Housing Case Manager
Rehabilitation Support Service
10.2018 - Current
- Built strong relationships with local landlords to increase available housing options for clients in need.
- Assisted clients in developing budgeting skills and financial planning strategies necessary for maintaining stable housing situations longterm.
- Established partnerships within the community to address various barriers faced by clients seeking stable housing opportunities, such as employment or mental health support services.
- Enhanced client self-sufficiency through the coordination of relevant community resources and services.
- Improved client housing stability by developing individualized case management plans and providing ongoing support.
- Monitored and tracked client progress through comprehensive case notes, utilizing data to inform program evaluation efforts and adapt services as needed.
- Empowered clients to make informed decisions related to their housing needs by conducting comprehensive assessments and providing tailored guidance.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Advocated on behalf of clients during housing negotiations, securing favorable leases and rental agreements for long-term success.
- Developed effective time-management skills while juggling multiple caseloads concurrently without sacrificing quality of care provided.
- Promoted a positive work environment by collaborating effectively with colleagues, sharing knowledge, and offering assistance when needed.
- Provided crisis intervention services as necessary to ensure client safety while addressing urgent issues related to shelter or transitional living arrangements.
- Conducted regular home visits to evaluate living conditions and provide ongoing support as needed to maintain optimal outcomes for clients in permanent housing placements.
Mental Health Service Plan Writer
Rehabilitation Support Service
02.2016 - 10.2018
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Collaborated with editors to refine drafts, ensuring consistent tone and style across various platforms.
- Interviewed individuals by phone, video chat and in-person to write news stories.
- Generated ideas for new content series or formats based on audience interests and market trends.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
- Followed company policies and editorial guidelines to craft thorough, well-written content.
- Managed medications , refills and weekly counts
- Arranged transportation with Medicaid for medical appointments and standing orders
- Ensure safety for all consumers in the work place
Bartender/ Waitress
Chilli's Grill & Bar
02.2014 - 04.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
Resident Counselor
Rehabilitation Support Service
09.2014 - 02.2016
- Improved residents'' well-being by developing and implementing individualized treatment plans.
- Provided crisis intervention services as needed, de-escalating situations and ensuring the safety of all involved parties.
- Offered support during resident transitions including intake assessments, orientation to new living environments, discharge planning, and follow-up care coordination.
- Collaborated with interdisciplinary teams to ensure optimal care and support for each resident.
- Coordinated with outside agencies to secure necessary resources for residents transitioning out of residential care into independent living arrangements or other supportive environments.
- Fostered a positive community atmosphere within the residence by modeling appropriate behaviors and encouraging mutual respect among all individuals present.
- Maintained a safe living environment for residents by conducting regular safety checks and enforcing rules and regulations.
- Evaluated resident progress regularly, adjusting treatment plans accordingly to best meet their needs.
- Continuously updated professional skills through ongoing training, workshops, conferences, and other educational opportunities to better serve residents.
- Worked alongside fellow counselors to create a supportive team environment that promoted collaboration and the sharing of ideas in order to best serve residents.
- Maintained accurate records of resident information, including assessments, treatment plans, progress notes, incident reports, and discharge summaries.
- Developed strong rapport with residents and their families through effective communication techniques such as active listening and empathy.
- Provided comprehensive case management services for assigned caseloads in collaboration with other team members.
- Facilitated group therapy sessions to enhance residents'' understanding of various topics related to mental health and personal growth.
- Assisted residents in achieving their goals by providing guidance on daily living skills, including personal hygiene, budgeting, meal planning, and time management.
- Promoted positive relations between residents and staff.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Enforced policies and safety standards through building and room rounds.
Education
Associate Of Arts And Sciences - Psychology
Kingsborough Community College of The City University of New York
Brooklyn, NYSkills
- Client Advocacy
- Multicultural Sensitivity
- Policy Knowledge
- Supportive Counseling
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Worker Supervision
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Certified in CPR/AED
- Relationship Building
- Documentation and Recordkeeping
- Patient support
- Team building
- Self Motivation
- Interpersonal Skills
- Professionalism
- Crisis Intervention
- Time management abilities
- Progress Monitoring
- Client Needs Assessment
- Housing Assessment
- Maintaining confidentiality
- Task Prioritization
- Work Planning and Prioritization
Timeline
Housing Case Manager
Rehabilitation Support Service
10.2018 - Current
Mental Health Service Plan Writer
Rehabilitation Support Service
02.2016 - 10.2018
Resident Counselor
Rehabilitation Support Service
09.2014 - 02.2016
Bartender/ Waitress
Chilli's Grill & Bar
02.2014 - 04.2018
Associate Of Arts And Sciences - Psychology
Kingsborough Community College of The City University of New York
Similar Profiles
Farman Ali SofiFarman Ali Sofi
Sales engineer at Arabian Building Support and RehabilitationSales engineer at Arabian Building Support and Rehabilitation
Farman SofiFarman Sofi
Sales engineer at Arabian Building Support and RehabilitationSales engineer at Arabian Building Support and Rehabilitation
K.YUVARAJ K.YUVARAJ null
4.Company: GMMCO LTD (Customer Support) SERVICE at Role-SERVICE ENGINEER- CUSTOMER SUPPORT (CSE) Customer support engineer4.Company: GMMCO LTD (Customer Support) SERVICE at Role-SERVICE ENGINEER- CUSTOMER SUPPORT (CSE) Customer support engineer