Makaela Follick

• Provided efficient and friendly customer service by taking and serving dine-in and mobile orders, managing self-service kiosks, and operating the drive-thru using headset systems.

• Maintained high service speed and accuracy while consistently completing daily cleaning and maintenance tasks.

• Proactively ensured cleanliness by taking initiative to clean all areas during downtime, including restocking supplies and performing end-of-shift deep cleaning such as deck scrubbing and using a Kaivac system for floor sanitation.

• Handled physically demanding responsibilities, including unloading inventory deliveries and routinely lifting heavy equipment such as industrial rice pots.

• Cross-trained in multiple back-of-house roles including food preparation and line operations, which enhanced my ability to multitask in a fast-paced environment while maintaining cleanliness and efficiency on the line.

• Provided excellent customer service by assisting shoppers at the register and on the sales floor, ensuring a welcoming and positive experience.

• Kept up with store appearance through regular cleaning, organizing merchandise, and keeping fitting rooms neat and accessible.

• Processed and packed online orders for in-store pickup and shipping, ensuring accuracy and timeliness.

• Received and unpacked new inventory, tagging and merchandising items according to company standards—either folding or hanging them on the sales floor.

• Played an active role in creating a clean, organized, and customer-focused store environment, supporting both sales goals and team morale.

• Gained hands-on experience during the store’s grand opening, adapting quickly to high-volume customer traffic and large, fast-paced orders.

• Operated fryers and developed proficiency in the chicken preparation process, including consistently seasoning products to meet brand standards.

• Took on physically demanding tasks such as removing heavy trash and grease waste exceeding 50 lbs, demonstrating strong work ethic and reliability in back-of-house operations.

• Contributed to a smooth kitchen workflow by staying adaptable under pressure and supporting team members during peak rushes.

• Assisted guests with ticket sales, grip socks, glow merchandise, and concessions, while efficiently checking in parties, reservations, and members.

• Supported front-of-house operations by keeping the lobby, sales areas, and concession stands clean, organized, and guest-ready.

• Served as an Event Hostess, leading private parties with responsibilities including setting up and decorating rooms, preparing and serving pizzas and beverages, and ensuring a fun, positive experience for all attendees.

• Quickly reset and sanitized party rooms between events to meet tight turnaround times and uphold cleanliness standards.

• Delivered excellent service by staying attentive to guest needs and ensuring each party ran smoothly from start to finish.