Makaela Heard
Los Angeles,CA
Summary
Proven ability to collaborate with teams and adapt to changing needs while achieving results in fast paced environments.
Professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills.
Equipped with excellent communication and writing skills.
Overview
16
16
years of professional experience
Work History
Model/Commercial Actor
The Dragonfly Agency, State Managment New York, Wilhelmina Rocky Mountains Agency
Los Angeles, CA
04.2016 - Current
- Adapted quickly to dynamic environments during high-pressure photo shoots and runway events.
- Developed strong business management skills as a freelancer.
- Evaluated market trends to inform strategic decisions in modeling opportunities and engagements.
- Secured repeat bookings through outstanding professionalism and versatility.
- Performed well under pressure in fast-paced environments like runway shows or photoshoots ensuring timely project completion.
- Quickly adapted to working with different people of different personalities, cultures, and nationalities.
- Gained strong networking skills to insure new and recurring clients.
- Negotiated contracts with modeling agencies to secure favorable terms, ensuring balanced workload.
- Maintained high levels of professionalism in over 9 years in the industry.
Sales Associate
Ksubi
Los Angeles, CA
06.2016 - 01.2017
- Enhanced customer experience by providing tailored product recommendations.
- Developed product knowledge through continuous training and engagement with team members.
- Collaborated with merchandising team to optimize store displays and drive sales performance.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Developed sales tactics to be assertive in assisting customers to ensure their products needs to assist in sales.
- Built relationships with customers to encourage repeat business.
- Analyzed and anticipated customers needs to assist in suggesting products.
Service Crew Member
McDonald’s
New Braunfels, TX
06.2010 - 05.2016
- Delivered exceptional customer service in fast-paced environment, leading to guest satisfaction and positive relationships with repeat customers.
- Held fast and efficient drive thru times serving accurate orders in a timely manner.
- Multitasked during peek hours running a drive thru, taking orders, and serving food.
- Trained new crew members on operational procedures, sharing my experiences and enhancing team efficiency and service delivery.
- Collaborated with team members to prepare and serve food items, adhering to quality and safety standards. Always maintaining a clean work environment.
- Resolved customer complaints promptly and calmly, fostering positive relationships and promoting brand values.
- Operated a cash register and maintained accurate transactions on a daily basis.
- Trusted by managers to take lead over crew during manager meetings.
Education
Social Sciences
Texas State University
San Marcos, TX05.2017
Skills
Customer service
Microsoft and PowerPoint efficient
Teamwork and collaboration
Time management
Problem-solving skills
Strong written and verbal communication skills
Establishing quality personal relationships with recurring customers
Fast and efficient critical thinking and problem solving skills
Reliable and Punctual
Timeline
Sales Associate
Ksubi
06.2016 - 01.2017
Model/Commercial Actor
The Dragonfly Agency, State Managment New York, Wilhelmina Rocky Mountains Agency
04.2016 - Current
Service Crew Member
McDonald’s
06.2010 - 05.2016
Social Sciences
Texas State University