Summary
Overview
Work History
Education
Skills
Timeline
Generic

Makaela Mackay

Williams

Summary

Enhanced daily sales reports with effective data entry. Performed accurate transaction audits. Dedicated Cashier experienced in handling high volumes of transactions. Experience with inventory. Collaborative and performance-driven. Experienced Cashier skilled in cash handling. Recognized for leadership and mentoring capabilities.

Experienced in managing customer interactions and ensuring pleasant dining experience. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Track record of building rapport with guests and ensuring their needs are met promptly.

Overview

5
5
years of professional experience

Work History

Waitress/Hostess/Cashier/Bartender/Expo

Rulu's 66 Bar and Grill
05.2023 - Current
  • Processed customer transactions daily.
  • Assisted in managing customer complaints.
  • Upsold premium dishes.
  • Prioritized a calm,supportive, and uplifting atmosphere.
  • Coordinated with staff for efficient service.
  • Assisted in managing special events.
  • Excellent memory and multitasking skills..
  • Consistently maintained an exceptional customer satisfaction rating.
  • Developed strategies for peak-hour service efficiency.
  • Resolved order and service disputes professionally.
  • Communicated effectively with guests.
  • Trained new hires in customer service techniques.
  • Responsible for memorizing all menu items as well as specials to provide guests with as much information as needed.
  • Responsible for memorizing ingredients and cooking techniques for each dish.
  • Prioritized a clean and organized environment.

Cashier/Bartender/Food Handling/Customer service/Barista

Bearizona Wildlife Park
03.2021 - 02.2024
  • Achieved compliance with Arizona licensing laws.
  • Have taken and received my Food Handlers card and Arizona Liquor license.
  • Covered customer service, upselling techniques, and teamwork.
  • Implemented a tiered service system for VIP guests.
  • Managed bar breakdown for private events.
  • Reduced waste through strategic stock rotation.
  • Trained and mentored newly hired bartenders and servers.
  • Enforced responsible alcohol-serving practices.
  • Made informed decisions on seasonal promotion strategies.
  • Handled end-of-day cash reconciliation.
  • Successfully managed bar inventory.
  • Strong communication and interpersonal skills.
  • Responsible for deep cleans and constant organization.
  • Managed people of all ages.
  • Worked in different atmospheres with different people daily.
  • Was responsible for managing inventory, restocking, and organizing spaces.

Education

Pre-Health - Some college (No degree) -

Coconino Community College
Flagstaff, AZ

High School - undefined

Williams High School
Williams, AZ
01.2023

Skills

  • Training new employees on store procedures Supervision
  • Effective communication with team members Team Management
  • Collaboration with management for improved operations Budgeting
  • Restocking coordination with the inventory team
  • Managing customer inquiries and complaints Communications
  • Proactive problem-solving
  • Detail orientation in financial transactions
  • Data entry for financial reporting Data Collection & Analysis
  • Adhering to store policies and best practices
  • Cash drawer accuracy and reporting Financial Management
  • Time management for shift-related tasks
  • Efficiency in POS system operation
  • Multitasking during peak hours
  • Conflict Resolution with Customers Negotiation

Timeline

Waitress/Hostess/Cashier/Bartender/Expo

Rulu's 66 Bar and Grill
05.2023 - Current

Cashier/Bartender/Food Handling/Customer service/Barista

Bearizona Wildlife Park
03.2021 - 02.2024

High School - undefined

Williams High School

Pre-Health - Some college (No degree) -

Coconino Community College

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