Summary
Overview
Work History
Education
Skills
Timeline
Generic

Makaela Mehrens

Killeen,TX

Summary

Dynamic customer service professional with a proven track record at Pizza Hut and Walgreens, excelling in inventory management and organizational skills. Recognized for enhancing customer satisfaction through effective problem resolution and team leadership. Committed to maintaining a clean environment while ensuring compliance with food safety protocols. Reliable and detail-oriented, ready to contribute to a thriving team.

Overview

7
7
years of professional experience

Work History

CSR

Pizza Hut
Killeen, TX
08.2024 - Current
  • Utilized POS systems to process payments and maintain accurate sales records.
  • Maintained a clean and organized take-out counter to ensure a pleasant customer experience.
  • Assisted customers with menu items, answered questions, and made recommendations when asked.

CSA /Pharmacy Technician Trainee

Walgreens
Phoenix, AZ
05.2024 - 07.2025
  • Greeted customers in a friendly and professional manner
  • Assisted customers with locating items and providing product information
  • Managed inventory levels to ensure availability of products while minimizing stock-outs and excess inventory
  • Assisted with the setup and takedown of promotional displays
  • Organized and maintained the store, ensuring a clean and safe environment
  • Processed customer returns and refunds in a timely and efficient manner
  • Utilized pharmacy computer systems to enter patient and prescription data
  • Accurately filled prescriptions and maintained patient records in accordance with state and federal regulations
  • Verified insurance coverage and entered patient information and billing codes into the system

Customer Service Representative/ Shift Lead

Pizza Hut
Harker Heights, TX
12.2018 - 04.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Trained and supervised a team of employees
  • Assisted in placing and changing online and in person orders
  • Resolved customer complaints quickly and professionally
  • Maintained an accurate cash drawer at all times, ensuring that all cash and receipts were balanced at the end of each shift
  • Followed proper food safety protocols to ensure quality and safety of food served
  • Maintained a clean work environment

Education

GED -

Central Texas College
Killeen, TX
07-2019

Skills

  • Inventory management
  • Attention to detail
  • Organizational skills
  • Multitasking and prioritization
  • Reliability
  • Customer service

Timeline

CSR

Pizza Hut
08.2024 - Current

CSA /Pharmacy Technician Trainee

Walgreens
05.2024 - 07.2025

Customer Service Representative/ Shift Lead

Pizza Hut
12.2018 - 04.2023

GED -

Central Texas College

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