Makaela Simpson
Council Bluffs,IA
Summary
I am an adaptable current online college student (Associate of Applied Science (AAS) in Business Administration) from Iowa Western Community College. Throughout my years working at a couple of gyms and waitressing I have learned valuable professional skills such as conflict resolution, communication, and customer satisfaction. In both my academic and work life, I have been consistently praised as hard-working by my professors and peers. Whether working on academic, extracurricular, or personal projects, I apply proven service, communication skills and leadership throughout my years of work experience.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Member Service Representative
Planet Fitness
Council Bluffs, IA
09.2023 - 12.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Waitress
J.W. Snack's Bar & Grill
Craig , CO
05.2023 - 08.2023
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Assisted other wait staff members in times of heavy customer traffic.
Front Desk Customer Service Representative
Trapper Fitness Center
Craig, CO
01.2023 - 08.2023
- Greeted and welcomed gym members, visitors, and guests upon arrival.
- Processed membership applications and payments accurately and efficiently.
- Provided information on class schedules, pricing plans, and available services.
Education
Associate of Applied Science - Business Administration
Iowa Western Community College
Council Bluffs, IA05-2025
High School Diploma -
Moffat County High School
Craig, CO05-2023
Skills
- Prioritization Skills
- Customer Service Excellence
- Adaptive Team Player
- Fitness and Nutrition Knowledge
Certification
CPR and AED Certifications through NASM
Affiliations
- I am currently working on getting my Personal Training, Nutritionist, and Virtual Training Certifications through NASM.
References
References available upon request.
Timeline
Member Service Representative
Planet Fitness
09.2023 - 12.2023
Waitress
J.W. Snack's Bar & Grill
05.2023 - 08.2023
Front Desk Customer Service Representative
Trapper Fitness Center
01.2023 - 08.2023
Associate of Applied Science - Business Administration
Iowa Western Community College
High School Diploma -
Moffat County High School