Summary
Overview
Work History
Education
Skills
Timeline
Generic

Makaela Whidbee

Graham,NC

Summary

Dynamic human resources professional offering 5+ years of experience regarding employment coordination that involves personally identifiable information (PII), analytical projects, benefits management, new hire onboarding, and employee relations. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.

Overview

4
4
years of professional experience

Work History

HR Data Analyst

UNC Health
09.2021 - Current
  • Responsible for providing analysis, quality, and accuracy of employee data
  • Researched and corrected human resources related data to ensure data integrity and eliminate errors through downstream processing and ran queries, performed audits to support risk, audit, and data privacy compliance
  • Completed data changes and data validation activities to support the HR function
  • Conducted engaging and effective training sessions on case management and knowledge management within Service Now, empowering colleagues with the necessary skills to leverage the platform's capabilities fully
  • Responsible for validation of data and data audits while maintaining a high level of confidentiality
  • Identified and corrected incomplete, improperly formatted and/or incorrect data through final review and approval of system workflow
  • Use Lawson S3 and iNFOR GHR HRIS systems to answer tier two employee self-service and manager self-service tickets to ensure the completeness and accuracy of HR data
  • Provide system support and problem resolution to analyze errors, utilize resources available to drive a resolution and root cause analysis

Project Specialist

TD Bank
09.2021 - 01.2022
  • Maintained open communication by presenting regular updates on project status to customers.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Reported regularly to managers on project progress and technical problems.
  • Assisted in reviewing mortgage loan documents to ensure proper insurance coverage was on properties mortgaged by TD Bank.
  • Analyzed project performance data to identify areas of improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.

Customer Support Representative

Philips
05.2021 - 09.2021
  • Maintain customer and service resource details, and have clear and concise communications with customers, managers, employees
  • Monitor and control open service orders and tasks
  • Liaised with internal teams to resolve customer concerns, escalate issues and serve as company ambassador.
  • Assign service orders to resources based on system parameters
  • Providing customers with a customized experience by thoroughly and efficiently gathering customer information.
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.

Administrative Specialist

UNC Health
07.2019 - 05.2021
  • Integrated a system that securely streamlined employee medical records to be shared and collaborated with the UNC REX Employee health office
  • Maintained records in the applicant tracking system and human resource management system including documents for staffing, recruitment, training, grievances, performance evaluations, and employee leaves of absence
  • Assisted human resource generalist operations with onboarding, completing I-9 verifications, and security related tasks
  • Developed requirement documentation for all business processes, Taleo processes and integrations
  • Supported HR technology projects or initiatives involving Workday HCMS
  • Configuration responsibilities include modifications to business processes, security configuration, condition rules and notifications, and payroll earnings
  • Served as the subject matter expert with testing configurations to move business matters from Workday and Taleo to Lawson S3.
  • Created and updated records and files to maintain document compliance.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.

Education

Bachelor of Science - Healthcare Management

Winston Salem State University
Winston-Salem, NC
05.2019

Skills

  • Employment Coordination
  • HR Reporting
  • Employee Relations
  • Onboarding
  • Scheduling
  • Benefits Management
  • Lawson S3
  • Infor GHR
  • Microsoft Office
  • Taleo
  • Data and Metrics reporting
  • Salesforce
  • Lean Six Sigma – Yellow Belt
  • Interpersonal Communication
  • PeopleSoft
  • Data Analysis
  • Complaint Resolution
  • Information Security
  • Time Management
  • Cross-functional Collaboration

Timeline

HR Data Analyst

UNC Health
09.2021 - Current

Project Specialist

TD Bank
09.2021 - 01.2022

Customer Support Representative

Philips
05.2021 - 09.2021

Administrative Specialist

UNC Health
07.2019 - 05.2021

Bachelor of Science - Healthcare Management

Winston Salem State University

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Makaela Whidbee