Summary
Overview
Work History
Education
Skills
Timeline
Generic

Richardson Makahi

Oakland,CA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Workforce Services, INC
10.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the building.
  • Enhanced team productivity by streamlining operational processes.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Implemented staff training programs to elevate service standards and knowledge.
  • Defined clear targets and objectives and communicated to other team members.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed company's expectations.

Admin Assistant

Clark Pest Control
01.2023 - 10.2023
  • Answer telephones and directing persons and/or telephone calls to the appropriate departments or person
  • Providing information about products and services over the phone
  • Entering Work Orders
  • Collecting past due receivables
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Typing termite reports and Notice of Work Completions and/or Exclusion
  • Uploading termite reports to the state of California
  • Operating computers, electronic calculators, fax machines, copiers and any other equipment used to affect the efficient, time operations of the branch
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Admin Assistant

BMW of San Francisco
09.2021 - 01.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Performed research to collect and record industry data.
  • Volunteered to help with special projects of varying degrees of complexity.

Cook

In-N-Out
12.2017 - 09.2021
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.

Education

High School Diploma -

Skyline High School
Oakland
05.2020

Skills

Money Handling

Customer Relations

Team motivation

Product and service knowledge

Staff Training and Development

Staff Supervision

Task Delegation

Workload Management

Employee Scheduling

Recruiting and interviewing

Sales Strategies

Customer Relationship Management (CRM)

Compliance understanding

Google Drive

Customer Service

Team Leadership

Teamwork and Collaboration

Timeline

Assistant Manager

Workforce Services, INC
10.2023 - Current

Admin Assistant

Clark Pest Control
01.2023 - 10.2023

Admin Assistant

BMW of San Francisco
09.2021 - 01.2023

Cook

In-N-Out
12.2017 - 09.2021

High School Diploma -

Skyline High School

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Richardson Makahi