Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Makahla Mckinney-blair

Janesville,WI

Summary

Proven to excel in high-pressure environments, I leveraged my strong multitasking and exceptional communication skills at McDonald's to enhance customer satisfaction and streamline service processes. Recognized for reliability and outstanding teamwork, I consistently adhered to food safety standards, contributing to a positive and efficient work atmosphere.

Overview

3
3
years of professional experience

Work History

Service/Drive-Thru Cashier

McDonald's Restaurant
06.2024 - Current
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Maintained clean and organized workstations, adhering to strict health and safety guidelines.
  • Maintained clean, tidy and orderly work station to uphold company standards.
  • Followed food safety and sanitation guidelines at all times.
  • Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
  • Demonstrated excellent customer service skills to increase customer satisfaction.
  • Developed strong communication skills while interacting with diverse clientele daily.

Caregiver

Papa Pal
03.2022 - 11.2023
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted patients with self-administered medications.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.

Service/Drive-Thru Cashier

Kentucky Fried Chicken
08.2021 - 12.2021
  • Enhanced customer satisfaction by providing fast and accurate order processing at the drive-thru window.
  • Streamlined order-taking processes to improve overall speed of service for customers.
  • Balanced cash drawer at beginning and close of shift.
  • Adhered to all company policies regarding cash handling, food safety procedures, and workplace conduct expectations consistently throughout employment tenure.
  • Collaborated with fellow team members to ensure smooth workflows and exceptional customer experiences during all shifts worked.
  • Supported store management by performing inventory checks and restocking items as needed throughout shifts.
  • Recognized for excellent customer interactions due to ability to quickly assess individual needs while maintaining a positive attitude even under stressful conditions.

Education

High School Diploma -

Rock River Charter
Janesville, WI
06-2020

Skills

  • Cleaning and sanitation
  • Excellent communication
  • Customer service
  • Problem-solving
  • Teamwork and collaboration
  • Multitasking and organization
  • Flexible schedule
  • Stress tolerance
  • Reliability and punctuality
  • Food safety awareness
  • Cash handling
  • Patience and empathy
  • Motivation and initiative

Interests

  • Advocacy Campaigns
  • Cooking
  • I like working with my hands and fixing things
  • Volunteer Work

Timeline

Service/Drive-Thru Cashier

McDonald's Restaurant
06.2024 - Current

Caregiver

Papa Pal
03.2022 - 11.2023

Service/Drive-Thru Cashier

Kentucky Fried Chicken
08.2021 - 12.2021

High School Diploma -

Rock River Charter

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Makahla Mckinney-blair