Makai Culpepper
Bountiful
Summary
Dedicated Front Desk Agent demonstrating a cheerful attitude and inviting presence, supported by a robust background in hospitality and customer service. Strong focus on providing stellar service while maintaining efficiency in fast-paced environments. Known for exceptional organizational skills, ability to multitask, and adaptability to varying guest needs. Made significant impact in previous roles through implementation of innovative solutions for improved guest satisfaction.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Little America
Salt Lake City
10.2022 - Current
- Processed payments accurately and efficiently.
- Managed cash drawer responsibly throughout shift.
- Kept accurate records of guest transactions.
- Verified accuracy of room rates and other charges during check-in process.
- Provided information about hotel amenities, services, and local attractions.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Ensured that all safety regulations were followed according to company standards.
- Assisted with check-in and check-out procedures for guests.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Provided excellent customer service while upholding company policies.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Resolved customer complaints promptly and courteously.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Assisted guests at check-in, providing information on various services within hotel.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Input and confirmed reservations for guests.
- Contacted housekeeping or maintenance staff to report room or building issues.
House Keeping
Little America
Salt Lake City
04.2022 - 10.2022
- Performed housekeeping duties, including laundry, vacuuming and dusting.
- Assisted in general housekeeping duties as needed.
- Attended required training sessions related to housekeeping tasks.
- Coordinated with housekeeping staff regarding room cleanliness status.
Education
High School Diploma -
Viewmont High School
Bountiful, UT05-2024
Skills
- Payment processing
- Cash management
- Record keeping
- Customer service
- Room verification
- Reservation management
- Conflict resolution
- Team collaboration
- Attention to detail
- Multi-tasking
- Computer Literate
- Microsoft Literate (most Windows applications)
Timeline
Front Desk Agent
Little America
10.2022 - Current
House Keeping
Little America
04.2022 - 10.2022
High School Diploma -
Viewmont High School
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