Makai Smith
San Diego,CA
Summary
Dynamic Leasing Agent with proven expertise at Manhattan Development Group in lease oversight and tenant relations. Skilled in conducting property tours and launching successful marketing initiatives. I excel in resolving conflicts and enhancing tenant satisfaction. Recognized for effective communication and leadership, clear knowledge of federal fair housing laws and local regulations. Firm but fair when dealing with tenants concerning rents due, maintenance and neighbor complaints.
Overview
2
2
years of professional experience
Work History
Leasing Agent
Manhattan Development Group
08.2023 - Current
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Invited prospects to fill out application upon completion of property tour.
- Distributed and followed up on tenant renewal notices.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Coordinated with janitorial staff on maintenance and upkeep.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Communicated effectively with owners, residents, and on-site associates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Cashier
Burger Lounge
02.2023 - 07.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Greeted customers and provided outstanding customer service.
- Addressed customer complaints and inquiries to verify satisfaction.
Education
High School Diploma -
San Jose State University
San Jose, CASkills
- Lease oversight
- Fair housing policies
- Business processes and procedures
- Property tours and inspections
- Time Management
- Leadership
- Landlord relations
- Office management
- Application processing
- Telephone and email etiquette
- Property maintenance
Accomplishments
- Implemented new property procedures
- Boosted Occupancy Percentages
- Developed training manual for new company hires
- Worked on Unit Remodels
Timeline
Leasing Agent
Manhattan Development Group
08.2023 - Current
Cashier
Burger Lounge
02.2023 - 07.2023
High School Diploma -
San Jose State University
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