Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Makaih Williams

Baltimore City,MD

Summary

Dynamic and dedicated professional with extensive experience at TGI Fridays, excelling in customer service and teamwork. Proven ability to enhance customer satisfaction through effective communication and timely service. Skilled in multitasking and maintaining a clean environment, ensuring safety and efficiency in fast-paced settings. Committed to promoting a positive dining experience.

Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals.

Positive, adaptable, and reliable with strong commitment to teamwork and customer service. Understands importance of maintaining clean and organized environment, coupled with skills in handling transactions and providing excellent customer experiences. Aiming to contribute to positive team atmosphere and ensure customer satisfaction.

Diligent customer service with solid background in team-based operations and customer service. Consistently contributed to smooth workflow and enhanced guest experiences. Demonstrated reliability and effective communication skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Crew Member

Southern Blue
10.2021 - 08.2024
  • Took orders, prepared meals, and collected payments.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Became familiar with products to answer questions and make suggestions.
  • Promoted a positive work environment through effective communication and teamwork among staff members.

Crew Member

True Chesapeake Oyster
12.2020 - 05.2021
  • Followed supervisor instructions to complete tasks on time.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Maintained a safe working environment by properly using and storing cleaning chemicals according to safety guidelines.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Reduced dish breakage by carefully handling delicate items during the washing process.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.

Food Waiter

TGI Fridays
05.2020 - 08.2020
  • Gained extensive knowledge of menu items, enabling informed recommendations based on guest preferences or dietary requirements.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
  • Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
  • Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
  • Increased table turnover rate by promptly taking orders, serving food, and addressing any customer concerns.
  • Handled customer complaints diplomatically by listening attentively to concerns and working towards a satisfactory resolution.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Education

High School Diploma -

Paul Laurence Dunbar High School
Baltimore, MD
06-2025

Skills

  • Time management
  • Flexible schedule
  • Multitasking and organization
  • Cleaning
  • Customer service
  • Clear communication
  • Teamwork and collaboration
  • Safety
  • Basic math
  • Inventory restocking
  • Cash handling
  • Heavy lifting

Accomplishments

  • Supervised team of nine staff members.
  • Achieved employee of the month by completing coming in on time, and the last one to leave with accuracy and efficiency.
  • Made sure all task were completed and environment was cleaned and organized
  • Achieved Team leader through effectively helping with preparing produce and items to prepare for the work week.

Certification

  • Food Service Training - 2020
  • ServSafe Training - 2022
  • Employee Of The Month - 2022
  • Employee Of The Month - 2023
  • Team Leader - 2023

Languages

English
Full Professional

Timeline

Crew Member

Southern Blue
10.2021 - 08.2024

Crew Member

True Chesapeake Oyster
12.2020 - 05.2021

Food Waiter

TGI Fridays
05.2020 - 08.2020

High School Diploma -

Paul Laurence Dunbar High School

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